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Posted January 30, 2022
Meltwater

Client Success Manager (Klear)

Meltwater
New York, NY, USA ⚠ [Archived] No Longer Accepting Applicants

What are we looking for?

We are looking for a customer obsessed CSM to join our growing family. As a CSM at Klear, you will own the entire customer journey, constantly ensuring Klear’s customers are successful and receiving continuous value from our platform. You will share best practices, monitor your customers’ progress and ensure ongoing customer satisfaction - while continuously identifying potential risk and expansion opportunities.

As a CSM At Klear, You Will

  • Onboard new customers and provide ongoing advisory and support to your client base
  • Own the renewal and expansion journey among all your customers
  • Conduct periodic executive business reviews
  • Become a thought leader in influencer marketing and a trusted advisor who guides the customer from campaign strategy to implementation and measurement
  • Constantly strive to improve your customer experience, satisfaction and knowledge in the influencer marketing world
  • Create rapport, drive engagement & adoption and foster enthusiastic, passionate clients into true champions of Klear's products
  • Collaborate with leadership across Sales, Product and Engineering to advocate for your customers
  • Serve as the main escalation point externally and internally

You’ll Excel In This Role If You Have

  • Passion for customer success
  • Obsession for making customers successful by leveraging technology solutions
  • 2+ years of proven experience in a customer-facing role at a SaaS company
  • Experience with multi-team collaboration across Product, RnD and Marketing groups
  • Ability to work effectively under tight deadlines, prioritize and multi-task in a fast-paced environment
  • Ability to identify and raise red flags on time
  • Excellent verbal, written, presentation and project management skills
  • Knowledge in influencer marketing - a plus