Account Supervisor, Digital

The Company

Built to thrive amid the full complexity of today's modern marketing, Edelman Digital is backed by the world’s largest independent communications agency. We help some of the world's most renowned companies evolve, promote and protect their brands through a wide range of solutions, including performance marketing, e-commerce, digital transformation, social media marketing, content production, newsroom strategy and execution, influencer, crisis and much, much more. To achieve this, we have assembled a stellar team of nearly one thousand Creatives, Strategists, Media Specialists, Analysts and Technologists across fifty offices in 25 countries. Our honors range from Cannes Lions for creativity to the Holmes Report for the 2018 Global Digital Agency of the Year and five times as Glassdoor’s “Best Places to Work.” Our success comes from our smart, passionate and curious people, who tell great stories and solve complex business problems day in and day out.

The results we’ve delivered for our clients have been the driver of our rapid growth. Our efforts in social media alone have given us the opportunity to reach more than 250 million people through the management of more than 850 communities. We’re inspired by this growth and the excitement and challenges of an always evolving digital landscape. We’re looking for an individual who is brought alive by the possibilities of helping talent and clients thrive in this environment of change and possibilities.

The Role

We’re looking for an Account Supervisor, Digital, to join our award-winning team. This is an incredible opportunity to bring your expertise, experience, and personality to the industry’s largest communications marketing agency; solving business problems for brands through the thoughtful application of digital best practices and creative thinking.

As an Account Supervisor, you will be an integral part of a team leading a large consumer technology brand. You will be charged with introducing clients to the power of building compelling stories, social strategies, and experiences, all directed by a confluence of data and leading-edge technology. You’ll be a trusted client partner with a deep understanding of their business and the tools we can provide them with. Your internal team will look to you as a leader on day-to-day affairs, and the one who helps connects the dots from brief to execution.

Responsibilities

• Serve as day-to-day contact for mid and senior level clients, responsible for providing strategic solutions around anything/everything social and digital marketing
• Deep knowledge of social platforms – understand and articulate best practices based on business needs, along with our communications strategist
• Have a pulse on social culture
• Understand the ad products available from Facebook, Instagram, Twitter, LinkedIn, TikTok, Pinterest, etc. and be able to articulate best practices for producing content for each of these placement types, alongside our performance intelligence teams
• Manage multiple projects of varying scale, with the ability to manage up and down to ensure the team meets deadlines and stays on budget
• Take client input briefs and advise how social and digital strategy and tactics can add tangible value in solving specific business challenges
• Build trusting client relationships across the brand’s organization, navigating client approval processes and structure
• Serve as the main point of contact for integrated agency team partners to ensure social content needs are being met, media plans align to the social strategy goals and concerns are flagged and escalated early
• Internalize and own client product benefits and articulate in consumer-friendly language
• Cultivate strong, cross-practice client relationships to develop opportunities to grow business with existing and new potential clients
  

Qualifications

• 4 to 6 years relevant experience in an agency account role with experience living & breathing social and digital projects
• A proven ability to lead and manage multiple medium or large-sized projects simultaneously
• Experience developing social campaigns/briefs, implementing best practices, and imparting knowledge to junior team members
• Passion for building and executing unique, fresh, and thoughtful social media strategies and campaigns across all channels
• Strong knowledge of content marketing, paid media/advertising, influencer marketing, and other digital disciplines
• Ability to build and maintain strong client relationships
• Experience presenting and articulating social strategy, including campaign goals, objectives, and how success is measured
• Consumer and technology marketing experience a plus
• Superior written and verbal communication skills
• Fun, engaging, team-first attitude; collaborative, inclusive work style
  

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

For more information please visit: www.edelman.com

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Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.

Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.