Director of Product Operations

Overview

GRIN is seeking a Director of Product Operations with a proven background in building scalable processes and teams in a high-growth SaaS environment. This newly created opportunity will report directly to the VP of Product and oversee all product operations to drive operational excellence. This position will need a demonstrated ability to work horizontally and vertically across multiple teams to facilitate cross-functional collaborations between product, data, engineering, and customer-facing teams.

In this role, you will drive cross-functional initiatives for the development and execution of our product roadmap and ultimately, the delivery of high-quality features to our customers and their adoption. This will include both leadership over the product operations team and working strategically to identify new areas for collaboration or process improvement across the organization.

You will help maintain the GRIN culture while impacting the trajectory of an ambitious tech startup. We are a fast-paced, fun organization going through rapid growth and solving technical challenges at an exponential scale.

Company Overview

GRIN is the pioneer behind the world’s first Creator Management platform, designed for the next generation of brands who recognize that, in the creator economy, authenticity is everything. Our platform supports every brand’s journey to connecting with consumers through authentic creator relationships and is listed #1 across all top review sites including Capterra, G2 Crowd, and Influencer Marketing Hub. Thousands of the world’s fastest-growing brands – including SKIMS, Warby Parker, Allbirds, Mejuri, and MVMT – use GRIN to make creators feel like trusted, empowered partners and work with them to build their brands into household names. Together, we are revolutionizing the Creator Economy.

GRIN is headquartered in Sacramento, CA, yet has a “Remote First” work policy and culture, meaning remote work is the default. We are a highly collaborative environment, and support one another during core hours through both Slack and Zoom communication channels.

Culture

Our culture is a team-first mentality built on the Core Values of Integrity, Humility, Take Action, Think Big, and Ownership and shared by every single employee. At GRIN, we expect everyone to do the right thing, which instills trust and allows us to tackle the big issues and make things happen. We move fast because in our industry, time is our biggest opponent. We aren’t afraid to ship quickly and make changes down the road. We empower our employees to make decisions with no red tape and no fear of reprisal, as long as they take ownership and adapt along the way.

What You'll Do:

• Scale, manage and lead an engaged and impactful team of Operations, data, and training specialists.
• Lead the implementation and drive adoption of large scale process updates for the product team
• Establish business-outcome-based roadmap in collaboration with Sales, CS, Product Marketing, Engineering, etc...
• Help define, document, and ensure consistent execution of product manager onboarding/product management/product development process
• Recruit and hire a great product operations team
• Partner closely and own communication of product team processes to other departments like Marketing, Support, Sales, and Customer Success as needed
• Scale Product Knowledge across the organization
• Develop and maintain a continuing education program for product managers

What You'll Bring:

• 7+ years of product and/or operations experience
• 3+ years management experience
• An owner’s mindset - you don’t shy away from the hard stuff.
• Strong collaboration in team environments but also able to act quickly as the decision-maker
• You care deeply about the people on your team, helping them to achieve their personal and professional goals, and enabling them to do their best work.
• You have excitement for building up teams.
• You are comfortable with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done—and then doing it.
• Experience at a fast-growing startup in a cross-functional environment
• Demonstrated success in company-wide alignment and change management
• Ability to inspire and motivate cross-functional product teams to adopt frameworks that prioritize value to customers/users

Benefits:

• Competitive salary
• 16 days of PTO + 10 Sick Days + paid holidays
• Medical, Dental, and Vision insurance
• Home Office set up
• Employee Stock Option Program
• Paid Child Bonding Leave
• 401k Program w/ match
• Professional Development Opportunities
• Tons of growth opportunity

…and much more!