Social Media Specialist/Community Manager

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

Groupon is seeking a Social Media Specialist to elevate the company’s brand presence across our social media platforms, including Twitter, Instagram, YouTube, Pinterest, Facebook and Tik Tok. In this role, you will serve as a key contributor to Groupon’s social media channels as we take our presence to the next level. Major responsibilities include daily management of postings, active Community engagement, monitoring of conversations with consumers and influencers, and experimentation and evaluation of new platform tools and processes.

You'll Spend Time On The Following

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a great way to grow your career? Let's get into the details:

• Assist in administration of the global social media management system to include building social performance reports, monitoring dashboards and account governance
• Leverage social listening tools to identify and act on opportunities to engage proactively and surface early warning signs
• Build brand awareness by engaging relevant influencers and high-reach fans on social media channels
• Monitor ongoing social and cultural conversations to identify and implement real-time opportunities, while collaborating with other teams as appropriate
• Work closely with Customer Service to ensure adherence to best practices and the optimal customer experience is being delivered
• Manage social calendar and share out with key stakeholders for visibility of upcoming campaigns
• Work with creative team on campaign and asset trafficking and scheduling
• Manage social editorial calendar and lead publishing of all social media content on NA owned channels
• Stay informed on the constantly evolving social media and influencer landscape, spotting industry and cultural trends, best practices, and emerging technologies
  

We're Excited About You If You Have

• A strong grasp of social media platforms, etiquette, and emerging trends
• At least 2 years of experience in social media or brand marketing
• A high-energy self-starter with natural curiosity
• Experience with social and influencer analytics platforms like Sprinklr or Dash Hudson (or similar tool)
• Ability to use social media as a predictor of market trends and consumer behavior
• Ability to work in a fast-paced environment and manage a wide variety of projects at a given time
• Evidence of excellent written and verbal communication
• Experience writing and editing for social channels, and managing editorial calendars (preferred)
• Bachelor’s degree required, preferably
  

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news . Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups . If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint .