Consultant Relations Manager

Summary

Genesys is looking for a Consultant Liaison Program Senior Specialist/Manager to focus on expanding and strengthening Genesys’ Consultant Relations program with consultants who can influence customer buying decisions. Consultants are retained and compensated by Genesys customers and prospects for their experience and expertise. The successful candidate will play a pivotal role engaging consultants to help showcase both Genesys’ technical innovation, and the value of are creating empathetic and personalized experiences at scale across marketing, sales and service.

The Consultant Relations professional who joins our team will help drive a best-in-class program that includes building trust with our consultant community through consistent and transparent communications. The ideal candidate should have a strong understanding of Influencer Relations best practices and be able to communicate effectively with consultants about the company’s Experience as a Service vision, and how our solutions and partners create value for our customers. Candidates should be effective in articulating and delivering program outcomes and operate with a growth mindset. The Manager/Sr. Specialist will report to the Senior Director, Analyst Relations / Consultant Relations as part of an Influencer Marketing team that engages industry analysts, independent influencers, and consultants to create favorable third-party perceptions that accelerate Genesys’ success.

Key responsibilities:

• Proactively establish, maintain, and grow relationships with key independent consultants, and effectively communicate company news and points of view to this external audience
• Identify new consultants to engage in the program, this includes consultants in the CX space as well as expansion into new markets to support the overall company vision and strategy
• Track and measure briefing engagement and consultant related pipeline
• Work cross-functionally with teams such as Sales, Product Management, Product Marketing, Solution Consulting, Customer Advocacy, Thought Leadership and PR to support Genesys business objectives
• Contribute to consultant program educational content including monthly newsletters, consultant member portal content, as well as podcast and webinar planning
• Increase consultant awareness by planning and facilitating consultant events including briefings, webinars, tradeshows, and conferences
• Advocate consultant needs/issues cross-departmentally; manage account escalations
• Communicate the program value to key regional and cross functional stakeholders
  
  

Knowledge, Skills and Experience:

• 3-5+ years' experience in influencer relations or related experience in product marketing, strategic communications, enterprise software sales, or public relations
• Knowledge of the independent consultant community and passion for enterprise influencers
• Understanding of sales environments, sales process and buyer journeys
• Persuasive communication skills and a desire to influence at all levels
• Knowledge of cloud customer experience, and contact center and employee engagement solutions
• Strategies for working collaboratively and managing cross-functional initiatives
• Relationship builder – proactive, respectful; values input and stimulates candid dialogue, positive attitude, sense of humor, relentless curiosity (and inherently interested in translating insights into usable content).
• Self-motivated and able to execute in a fast-growth environment.
• BA/BS degree
• Ability to travel for the role as needed
  
  

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off
• 401(k) matching program
• Adoption Assistance
• Infertility treatments
  
  

See more Genesys benefits information at https://mygenesysbenefits.com/... for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.