Marketing Online Reputation Manager

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.
Summary
Morgan & Morgan P.A. is seeking a passionate and proactive Online Community Manager to join our Marketing team. The right candidate is a strong communicator and collaborator who has deep experience in reputation management and social media. This candidate should also be adept at analyzing performance metrics and identifying opportunities to engage the community using an authentic touch.
Candidates should have at least 2 (two) years of experience in managing social media accounts, community management, customer service, reviews, client satisfaction, and/or public relations/communications.
Responsibilities

• Plan, execute, and expand our community engagement programs on both owned and unowned channels
• Develop and implement a community management strategy that puts customer satisfaction first, and responds to online reviews and feedback in a timely manner
• Scan daily social media feeds (Google Local, Yelp, Facebook, etc.) for opportunities to engage with our community of clients
• Identify and classify opportunities into specific outreach groups, and influencer type
• Respond to all inquiries and /or daily messages with helpful information or feedback
• Summarize responses by platform, and provide update of weekly reporting KPIs to stakeholders
  

Qualifications

• Basic understanding of SEO
• Experience engaging with social media hashtags, mentions, or messages on behalf of large brands and/or businesses
• Background using social listening software; e.g. ability to make decisions based on data and set quantitative goals
• A good track record of responding to customer feedback, or messages, with thoughtful, positive interactions
• Collaborative and positive energy
  

Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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