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Posted June 21, 2022
Olaplex Inc. (Nasdaq: OLPX)

Social Media Community Manager

Olaplex Inc. (Nasdaq: OLPX)
Los Angeles, CA, USA Remote ⚠ [Archived] No Longer Accepting Applicants

OLAPLEX, Inc. (Nasdaq: OLPX) is an innovative, science-enabled, technology-driven beauty company. We are founded on the principle of delivering effective, patent-protected, and proven performance in the categories where we compete. We strive to empower our consumers to look as beautiful on the outside as they feel on the inside. We believe every person deserves to have healthy, beautiful hair, whether they are visiting a salon or caring for their hair at home.

OLAPLEX has been able to achieve phenomenal growth and we continuously seek exceptionally talented individuals who can support our innovation and creativity. We currently operate in a fully remote environment; because of this, collaboration and flexibility are at the core of our commitment to each other and to the success of OLAPLEX.

The OLAPLEX team is looking for an experienced Social Media Community Manager who is driven to create meaningful growth through brand awareness and building strong relationships. They are passionate about OLAPLEX and providing our customers with the best customer service experience on social media. You will manage a team of energetic community experts, provide direction, problem-solving, and support. You should be detail-oriented and highly organized, capable of handling multiple projects at once, and comfortable pivoting with rapidly changing priorities. An understanding of our large spectrum of platforms is needed across our Professional Hairstylist community and clients, driving community growth in new and established platforms. This role will report to the Director of Social Media and work closely with the Senior Social Media Manager to echo brand messaging internally and to our community members.

Core Responsibilities – About The Role

  • Manage Social Media Community Support Team
  • Schedule organization & communications
  • Personal development & training
  • Monitor performance across social platforms that include Instagram, Facebook, YouTube, TikTok, Snapchat, Pinterest, Twitter
  • Using a creative eye to identify trends, best in class UGC, and content for boosting ads. Explore new platforms for OLAPLEX to responsibly expand its social media presence
  • Monitor Social channels & landscape working with Social Media Support Staff to respond to comments, escalate product feedback/issues to internal teams, and proactively drive conversations and sales between the OLAPLEX brand and our social community
  • Regularly pull social listening and owned social media performance data from native and third-party social media platforms to help with reporting to internal teams
  • Partner with PR and influencer team to build relationships and seek out opportunities to grow brand awareness & Social following
  • Collaborate with cross-functional partnerships across the education and customer service teams on department wide focuses and activations
  • Support Director of Social Media & Sr. Social Media Manager on development and advancement with long-term strategies. Gather insights and share community feedback to establish and execute long-term owned social media approaches.

Qualifications – About You

  • 4+ years of experience managing high-growth communities on social media for a professional organization or agency
  • Bachelor's Degree preferred
  • Experience managing a team; coaching and leading
  • Experience managing large social media accounts
  • Effective digital media communication skills, with a focus on writing for social media best practices - including experience in community-building and de-escalation communication techniques
  • Extensive experience with Facebook, Facebook Groups, Instagram, Twitter, TikTok, Snapchat, and YouTube
  • Experience communicating and presenting to senior management.
  • Experience with third-party social management platforms like Curalate/Social Commerce, Tribe, and Meltwater
  • Ability to think strategically and creatively using sound business judgment
  • Strong project management skills and experience working with cross-functional teams
  • Outstanding verbal and written communications skills
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment, strong bias for action
  • Experience with TikTok, Pinterest, Snapchat, and Medium

Our Total Rewards

  • Work/Life Balance: Remote work environment, paid time off, 11 paid holidays, and flexible work schedules.
  • Wellness: Medical, dental, and vision insurance for employees in addition to short and long-term disability coverage and life insurance; dependent care flexible spending account company match
  • Financial Well-being: Roth and 401k plans; 401k match of 50% up to the first 6%
  • Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
  • Culture: Our team has an "attitude of gratitude" and a shared passion for our brand. Join our culture committee and/or DE&I champion team to play a role in building and sustaining our "secret sauce."
  • Recognition: We celebrate our peers and colleagues with our monthly 'Hero Recognition and Awards' program. Make a difference as a 'Bond Builder' and/or 'Commendable Creative!'
  • Products: Fourteen (14) free products per year, plus a friends and family discount.

Our Commitment to Diversity, Equity, and Inclusion:

At OLAPLEX, we support and stand up for our community with our talent, content, messages, and product offering. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a company, unifies our shared commitment to 'do well and do good'. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a stronger and more creative work environment.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.