Executive Director, Kaplan Community

Job Title

Executive Director, Kaplan Community

Job Description

If you are enthusiastic about education, using your skills and talents to help improve people’s lives, and interested in working on a team of professionals at a globally respected education organization- you’ve found the right place. At Kaplan, we’re passionate about what we do and who we do it for.

Unyielding determination to make a difference in people's lives through the power of education- That is Kaplan. For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are the intersection of education and technology, providing our students and clients with an experience that not only allows them to achieve their goals, but also ignites lifelong learning. Kaplan’s culture of collaboration, innovation, and creativity truly makes Kaplan a great place to work and positions us to continue to deliver a best-in-class educational experience.

The future of education is here and we are eager to work alongside those that want to make a positive impact and inspire change in the world around them.

The Executive Director, Kaplan Community, serves as the point of contact and nexus between the online community, content producers, marketing and key stakeholders with Kaplan North America (KNA).

Primary Responsibilities

• Create strategy for and coordinate the roadmap for development of specific targeted communities
• Build out a community using internal and external content that will serve as a “product” line for the organization
• Drive the content strategy and development of content in key areas of focus
• Create engaging and shareable content for a blog, Facebook page, monthly newsletters and/or promotional videos. Recommend additional channels, assets, as necessary.
• Constantly gather feedback from the community and bring those insights to the appropriate internal teams.
• Plan and execute community initiatives and programs.
• Make platform choice for community software
• Manage and execute a community content strategy.
• Help plan and run community events throughout the year.
• Manage all internal and external community documentation.
• Moderate, listen and engage regularly with the community members, providing them with any support and resources they need.
  

Coordinate With Functional Leads In Marketing To Help

• Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs).
• Identify new marketing and outreach opportunities to push brand, products and attract new community members.
• Build and enhance reputation/profile of key Kaplan community thought leaders
• Participate in social events, corporate events and workshops.
  

Education & Experience

• Bachelor’s Degree in Business, Marketing, Analytics or related field         
• 5+ years in Community Management with experience scaling Community Programs or 10+ years of relevant work experience.
• Demonstrated experience in developing or expanding a professional community
• Connection to a key target community (finance, medical, etc)
• Knowledge of building best-in-class media content (podcasts, etc), ideally of social media and influencer marketing
• Experience working with various online community platforms and tools.
• Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic.
• Customer Service focused with a willingness to go the extra mile to serve our customers.
• Solid understanding of cross departmental functions including Marketing, Technology and Product.
• A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
• Passion about being a community and customer advocate; understanding of why customer voices are so important.
• Flexibility to adapt quickly when priorities change.
• Solid understanding of cross departmental functions including Marketing, Technology and Product.
• Strong organization skills; ability to masterfully multitask.
• Experience working in a fast-paced startup-like environment.
• Successfully set goals, prioritize, and maintain focus when it comes to deadlines.
• Good technical understanding; ability to utilize new tools quickly.
  

We Offer a Competitive Benefits Package Including

• Remote work providing flexible work/life balance
• Comprehensive Retirement Package including 401K company match and two pension programs
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Competitive health benefits and new hire eligibility starts day-1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
• And so much more!
  

Colorado Residents: Salary Range in Category B

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Program/Department Leadership

Business Unit

00072 Kaplan Test Prep

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found here.

Diversity & Inclusion Statement

Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our culture.