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Posted September 26, 2022
Influential

Operations Manager (East Coast)

Influential
New York, NY, USA ⚠ [Archived] No Longer Accepting Applicants

Influential is looking for an experienced Operations Manager to lead resourcing and project management initiatives for some of the biggest brands in influencer marketing. As a core member of the Business Operations team, you will partner closely with Client Solutions, Sales, and other operational teams to set projects up for success.

The Operations Manager masterfully balances employee skill sets and backgrounds with business needs and operational demands. This role will drive optimal resource utilization and workflows through thoughtful applications of resource management, project management, and data driven decision-making.

Influential is a key leader in the Influencer Marketing space (and the LARGEST influencer marketing company in the world, by revenue), and an exclusive Influencer Technology Partner of IBM Watson. Trusted by over 60% of the Fortune 500, we connect our clients with a network of over 3 Million social media influencers.

We are looking for team members who are thrilled by the idea of playing an active role in shaping how companies engage with customers through TikTok, Instagram, Facebook, & more. Our team is built of people from across the country who have already moved the needle in social media, influencer marketing, and various sectors of technology. Ready to join us?!

On a typical day, you will:

  • Partner with relevant stakeholders to understand the resourcing needs on active projects, as well as the pipeline of potential upcoming projects
  • Assign resources to RFPs and campaigns promptly, while taking bandwidth, capabilities, and interests into consideration
  • Maintain accurate assignments, timelines, and other relevant details in project management tools
  • Provide on-going visibility into resource availability, proactively working to rebalance team members who are above/below utilization targets
  • Monitor project health; identify risks, resolve open issues, and audit project data on a regular basis
  • Communicate frequently with internal teams to track project status ensuring adjustments are made as necessary
  • Implement, evangelize, and enforce operational workflows; building new and evolving processes to improve outcomes and support scale
  • Manage reporting; create and manipulate data, analyzing critical business metrics to help the organization manage performance
  • Lead and assist with special projects as necessary

Being an Operations Manager requires:

  • A bachelor’s degree from an accredited university.
  • 5+ years experience in business operations, resource management, and/or project management within a creative agency or marketing organization.
  • Strong reporting experience with demonstrated proficiency in Excel/Google Sheets.
  • Ability to prioritize competing business needs, manage deadlines, and proactively manage business stakeholders in a fast-paced environment.
  • Exceptional communication skills, comfortable escalating or following up with stakeholders when requests get roadblocked.
  • Excitement for building processes to accommodate new products and challenges, leveraging strong data skills to share insights and make actionable recommendations.
  • A keen attention to detail with inherent motivation toward continuous improvement.

Bonus points if:

  • You have experience with Salesforce or Cloud Coach.
  • You are a certified project manager.
  • You have experience working at a startup.
  • You’re passionate about social media and influencer marketing.