Community Marketing Manager
This position requires a unique blend of personas, including advocate, engager, community platform manager, creative collaborator, influencer, communicator, relationship manager and project manager.
This also needs someone with a wide range of skills and experience. Graphic design tools, Salesforce, Microsoft Teams Workgroups, Zoom and Smartsheet to name a few.
Ideal candidates need to have 3+ years of experience in a communications, marketing, account manager, or project management position.
We need someone who enjoys a global environment, working across multiple time zones and not being afraid of the earlier or later calls that come with it! This is a fast paced environment with a high demanding customer base, so our Community Managers thrive on this and are willing to go the extra mile.
Sound like you?
YPO is the global leadership community of more than 30,000 chief executives in 140+ countries who are driven by the belief that the world needs better leaders. YPO members inspire and support each other through peer learning and exceptional experiences in an inclusive community of open sharing and trust.
YPO Networks play a huge part in the success of our organization. Networks are virtual communities that connect members around common interests, creating deeper relationships through virtual and global reach. YPO Networks bring our incredible members together both virtually and in person and provide a safe environment to stimulate great conversations around specific industries, business interests, family and personal passions.
Network Community Managers are responsible for helping to define an effective engagement strategy and delivering operational support for our global Network communities. They serve the whole YPO member and spouse/partner community by engaging with them along their Networks journey. This position works across multiple networks and their communities of interest across four councils (Business, Personal, Family and Impact) to ensure optimal engagement.
PRIMARY RESPONSIBILITIES
• Act as a key ambassador to Networks, engaging and activating participants and champions and encouraging conversations and connections throughout the Network and YPO community – mainly in a virtual environment.
• Constantly looking for new ways to bring the community closer within and across Networks, encouraging virtual participant-driven activation to shape the future of the community and other activity offerings.
• Assist in shaping the community experience for Network participants in alignment with the needs of the Network strategy and engagement strategy.
• Manage the day-to-day functionality of both the web and mobile Network platforms and related social media platforms, from planning and development to approvals and communication.
• Lead the creation of engaging content (written, visual, audio, video) in partnership with
members, Network Directors and Marketing leads.
• Work collaboratively with Network team to support and champion Network related projects, programs and goals.
• Partners with other internal stakeholders in the delivery of network events and activities.
EXPERIENCE/BACKGROUND
• Proven ability to live and work effectively with people from different backgrounds, cultures, and religions.
• Ideally 2+ years of experience in an association or membership organization and specifically involved with membership, governance/compliance management, marketing, social media management or events.
• Background in developing and executing on engagement strategies across multiple channels.
• Experience building relationships, and working with customers and colleagues in a global virtual environment.
• Project and/or account management a plus.
SKILLS/COMPETENCIES
• Business acumen, professionalism and emotional intelligence to communicate effectively in a multi-cultural, virtual work environment with high-profile corporate leaders.
• Takes personal responsibility for decisions, actions and failures and acts with a clear sense of ownership.
• Superior written, oral and interpersonal skills with the ability to synthesize and present
information and influence recommendations to a global audience while meeting tight deadlines.
• Ability to create written & visual graphics content appropriate for diverse mediums to drive engagement.
• Works collaboratively with others to achieve shared objectives.
• Capacity to think strategically while understanding and promoting process and execution.
• Enthusiastic support of new ideas coupled with the ability to see these ideas through.
• Draw upon multiple relationships to exchange ideas, resources and know-how to incorporate the ideas into programs.
• Steps up to handle tough issues and is confident to escalate when necessary.
• Balances the interests of multiple stakeholders and acts fairly despite conflicting demands.
• Introduces new ways of solving problems and put a creative idea into practice.
EDUCATION/TRAINING/CERTIFICATION
• Bachelor’s degree in Public Administration, business, marketing, organizational dynamics, project management, or equivalent experience required.
• Minimum 3+ years of experience in a communications/marketing/account or project
management position.
• Negotiation or dispute resolution training or certification helpful.
• Experience with graphic design, Salesforce, Microsoft Teams Workgroups and Smartsheet is a plus.
PHYSICAL REQUIREMENTS
• Travel: Up to 10% Occasional (domestic and international) travel to YPO Network events
and/or team and strategy meetings.
• Work Hours: Adaptability and willingness to work flexible hours, to accommodate coworkers
and YPO members around the world.
EOE
YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
