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Posted October 22, 2022
Moonbug Entertainment

Community Manager, Blippi and T-Rex Ranch

Moonbug Entertainment
Los Angeles, CA, USA ⚠ [Archived] No Longer Accepting Applicants

Description

ABOUT MOONBUG ENTERTAINMENT:

Moonbug is a next generation entertainment company that has cemented itself in the children's media space. Would you like to be part of the next frontier of inspiring and engaging stories to kids around the world?

Founded in 2018, with primary offices in London and Los Angeles, Moonbug creates, produces and publishes thousands of minutes of video and audio content every month with the goal of teaching compassion, empathy and resilience. We are a fast-paced global company, and have already grown to become the largest kids’ entertainment company on digital platforms in the world. Some of our existing titles include global sensations CoComelon, Blippi, Little Baby Bum, Morphle, Supa Strikas, ARPO and many more which are available in 32 languages and can be viewed on more than 100 platforms globally.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. Candle is run by leading entertainment executives Kevin Mayer and Tom Staggs, and backed by investment capital from funds managed by Blackstone’s flagship private equity business.

This role will report full-time ON-SITE at our West Hollywood Office.

The Role

We have an exciting opening for a Community Manager to join the Brand Marketing team for our live action brands, Blippi and T-Rex Ranch. We are a young high-growth business, and this is a unique opportunity to help build our community for two of the fastest growing and most fun brands in the kids’ entertainment space.

The Community Manager will be the first point of contact to fans and partnership inquiries from social, email and mail. As a fan brand that prides itself on being accessible to our audience, the Community Manager plays a pivotal role in ensuring fans feel heard, understood and can access the real people behind their child’s favorite shows. Further, this role has the unique opportunity to gather and surface consumer insights that help drive decision making for the larger business. The Community Manager will also play an integral role in the social content capture and creation process, using learned insights around past performance and trend data to inform future content themes.

Requirements

  • Bachelor's degree
  • 2 + years of experience working in a social media / community / customer support role
  • Experience on a family focused brand or industry a plus
  • Have an understanding of how communities operate across major social media platforms
  • Can work to a specified tone of voice and with brand-led strategic messaging
  • Experience with of building a social media following, using community to drive engagement
  • In tune with US and UK popular culture – particularly around the topics of parenting and young kids’ interests
  • Excellent organizational & communication skills
  • Ability to work collaboratively within a larger team
  • An understanding in Influencer marketing
  • Positive attitude with a can do spirit

What you’ll be doing:

Day to day management:

  • Act as the team’s ear to the ground, getting in the weeds to help the broader team best understand our communities and their attitudes towards the brands
  • Use your deep understanding and connection with the community to support the brand social media content strategy, including surfacing ideas, trends, inquiries, etc.
  • Answer questions and assist with community support requests in brand Tone of Voice across social platforms
  • Connect with influencers, community leaders, and ambassadors to identify collaboration opportunities and best drive growth across different platforms
  • Use communities to obtain feedback and craft social stories for the broader business units at Moonbug
  • Collect UGC and manage a content database used by the Social Media Manager
  • Assist in content capture and creation, occasionally going on set to creatively direct and capture social assets
  • Other duties as assigned.

Goals

  • Build a community through engagement & interaction
  • Foster the community to help it grow and thrive across multiple brands
  • Help make the community feel part of the brand to deliver brand loyalty
  • Work collaboratively with the social media and brand team to create a best in the class community across the portfolio

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Wellness Resources
  • Others