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Posted November 02, 2022
Stoney Clover Lane

Social Media Community Manager

Stoney Clover Lane
New York, NY, USA ⚠ [Archived] No Longer Accepting Applicants

About Stoney Clover Lane

Stoney Clover Lane is a fully-customizable luxury lifestyle & accessories brand designed to spark self-expression & elevate the everyday experience. Created by sisters Kendall & Libby Glazer, Stoney Clover Lane represents a fun-filled, adventure-driven attitude that can be applied to anything from organization to personal style. In addition to an endless passion for our products, our customers love to engage with our brand in any way they can—whether that’s through social media, at one of our 6 brick-&-mortar stores, or by attending one of our expertly curated brand events.

With products this colorful & fun, it’s only natural that the Stoney Clover Lane employees are just as vibrant as the collections we create. We are a team of highly-talented, motivated, out-of-the-box thinkers that see every challenge as an opportunity & every day as a new chance to innovate.

Social Media Community Manager Responsibilities

  • Reporting into the Social Media Manager, this role will support social media efforts to drive meaningful connection and increase brand loyalty
  • Own, monitor and address any customer support inquiries across all social channels in a timely manner
  • Actively engage with our social media audience, partnering with Influencer & Community Marketing team to build brand engagement
  • Partner with Content Editor and Guest Experience team to become the “voice of the brand” on social media. Ensure there is a consistent, on-brand customer experience across all social media channels
  • Assist Social Media Manager on social copy
  • Keep on top of all social media trends, including existing and new social media outlets and provide recommendations on the types of content SCL should create
  • Support Social Media content creation
  • Be an expert on all things SCL in order to provide recommendations to customers as well as help with sizing, customization and product care related questions
  • Support in managing the SCL Social Content Calendar
  • Support in the execution of the social launch strategy for all collections, including Instagram posts, stories, reels, IG Highlights, TikToks, etc.
  • Monitor, record and analyze metrics and outcomes of marketing programs in order to create seasonal recaps and reporting
  • Assist in other social media related responsibilities as assigned

Qualifications

  • 1-3 years of relevant experience with working knowledge of social media platforms or in a customer service related field
  • Social Media obsessed with a strong knowledge of Instagram & TikTok and a passion for growing and fostering communities
  • Ability to capture content in a way that feels engaging
  • Eagerness to learn more about social strategy
  • Strong organizational and interpersonal skills
  • Detail oriented with ability to oversee projects to completion
  • Working knowledge of Social Media Automation Tools, Microsoft Excel / Office and Google Docs
  • Applicants must be 18 years of age and able to work legally in the USA
  • Ability to work 4 days in our NYC office