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Posted January 20, 2023
Captiv8

Sr. Customer Success Manager

Captiv8
United States Remote ⚠ [Archived] No Longer Accepting Applicants

About Us:

Captiv8 brings unrivaled audience insights and accountability to the influencer space, along with thoughtful, creative storytelling to power the most effective and memorable social content.

Captiv8 is an AI-powered global influencer platform connecting and delivering influencers, audiences, and brands at scale: We work with top Fortune brands like Verizon, Nestle, Ford, Amazon, Kraft Heinz, and many others. Captiv8’s platform features passionate influencers across Facebook, Instagram, Twitter, TikTok, Snapchat, YouTube, and other social channels with extensive global audience reach. We offer a full stack of data-driven products and services, bringing to life powerful content that is targeted, compelling, and memorable. We have spent the last five years streamlining branded content creation and measurement with ad agencies, PR agencies, brands, and talent agencies.

Their founding team comprised proven industry leaders who have over $1B in acquisitions, managed over $600M+ in revenue, and taken two companies public. Their latest venture was one of the largest monetization platforms on the planet for the mobile-first economy.

Captiv8 partners with credible institutions, including Social+Capital, Subtraction Capital, Launch Fund, and many others.

Your Mission:

An energetic Customer Success superstar who is passionate about Customer Experience and interested in being a part of a growing organization. You will be responsible for creating simple and exceptional experiences at scale for our customers by showcasing value in Captiv8’s platform and services.

Requirements

  • 4+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience (high preference for influencer marketing expertise)
  • Customer Success Manager that has grown key strategic and complex accounts with measurable impact
  • A data-driven player with the ability to meet ambiguity with structure, clarity, and precision
  • Current on CS best practices for internal and external efforts (eg: EBRs, QBRs etc.)
  • Energized by startup environments
  • A gifted communicator who fosters strong, strategic relationships and recognizes how to instill long-term value in clientele.

Responsibilities

  • Keep customers engaged by building meaningful relationships from the end users all the way to senior leadership
  • Drive adoption of the platform by delivering value
  • Analyze customer data to improve the overall customer experience
  • Ensure retention and growth for their book of business
  • Collaborate with Sales, Implementation, Product, and Support teams
  • Identify opportunities to upsell and grow accounts

Benefits & Perks:

  • Remote 1st Company!
  • Competitive compensation & 401k program to plan for your future
  • Robust medical, dental, vision, and disability coverage
  • The coolest tech equipment and gadgets you need to be successful
  • All-encompassing parental leave program - family first company!
  • Monthly Wellness and WFH stipends
  • Generous Employee Referral Program to hire more rock stars like YOU!
  • Birthday and Work Anniversary Surprise Boxes
  • Yearly Company off-sites - expect sun filled beaches or snow capped mountains