Creator & Content Risk Program Manager - USDS

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About USDS
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities:
- Responsible for monitoring Creator and Content performance dashboards and key metrics to diagnose and solve problems across the Creator and Content lifecycle.
- Investigate sensitive and critical escalations, review and enforce our strategies and TikTok Shop policies, taking into account our rules, business impact, and local market conditions.
- Manage incoming queries about policies, and work with cross functional teams to handle Creator appeals.
- Localize policies and strategies to take into account local country nuances. Convert policies into implementable rules and SOPs that can support at-scale enforcement, e.g. by automation, moderators, customer service agents, etc.
- Work directly with Strategy and Policy Implementation Managers to conduct root cause analyses on problematic trends/escalations, document findings, and make suggestions for policy/strategy improvements.
- Gather and analyze data and trends to recommend policy, process, and product improvements.
- Conduct research on Creator and Content policies, from hypothesis generation, gathering and analyzing large datasets to draw out key insights.
- As a country advocate, you will identify country, language and cultural insights and work with teams to recommend policy and strategy.

Qualifications

- Bachelor's degree or above.
- 3+ years of hands-on and in-depth experience in e-commerce governance and implementation, online operations and escalation environment, social media operations, and/or research.
- Strong ability to analyze, manipulate, and identify insights from quantitative and qualitative data. Data interpretation is required in this role. Experience with analytical tools (like Excel or SQL) is a plus.
- Demonstrated analytical thinking and problem-solving.
- Experience managing projects and coordinating with different cross-functional regional partners.
- Strong work ethic and ability to work independently in a fast-paced environment.
- Demonstrated ability to navigate successfully with ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected]

Job Information:

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $124640 - $287280 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, 80% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.