UX Writer, Customer Journeys
Summary
Apple is where people do the best work of their careers. Work that has an impact on individuals and the world. Work that is challenging and fulfilling. Work that doesn’t always feel like work.
This role is part of the Human Interface Design team in Apple Services, which includes media products, creator tools, cloud and commerce services, and productivity apps. Writers on this team work on feature development and future designs through the lens of language.
We’re searching for a UX writer to implement on-device messaging that informs customers about new features and content within Services. Specifically, this role will be writing messaging that drives acquisition, engagement, and retention within our products’ customer journeys.
Key Qualifications
A passion for user-focused product experiences.
Experience using language to drive measurable action within both product design and marketing environments.
Can grow user engagement through a polished combination of intuition, experimentation, and iteration.
Experience crafting messages for all aspects of subscription-based products, including marketing, education, sign-up flows, payment methods, cancellation, and re-engagement.
An understanding of the role that copy plays within cross-functional projects. Good at balancing the demands of different stakeholders.
Are interested in proposing what’s right only after exploring why everything else might be wrong.
Develop well-informed points of view, while also remaining open to adjustments based on input from others.
Can write from scratch, edit existing copy, and think beyond the written word with input from multiple team members.
An inexhaustible attention to detail.
Enjoy contributing to and implementing style guides.
Know and are excited about evolving the Apple ecosystem of hardware, software, and services.
Description
As a writer working on Customer Journeys your area of focus will center on the following ...
- Writing and iterating messages that inform and delight our customers, helping them to develop deeper relationships with Services.
- Seeing individual communications as instances within a broader picture, and working out where we can develop repeatability or customized messaging.
- Being able to create a range of testable instances of messages and infer the difference between them to get better results.
- Upholding the principles of transparency, privacy, and trust while supporting business objectives.
- Working on a high volume of campaign-level and feature-specific messages at once.
- Spending time with QA, Legal, and Localization teams to ensure content appears accurately for every audience.
- Addressing feedback and improving the performance of our content and customer experience.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,000 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Role Number: 200383650
