Marketing Operations Manager

Why Write of Passage?

We’re a young, hungry company where you’ll have freedom to use your creativity and passion to help the marketing team message the best experience for our students.

Write of Passage teaches people an unconventional path to success through writing online. Students find meaning by publishing quality ideas, going from consumer to creator, while belonging to a group of life-minded dreamers and doers.

What began as a small course in 2019, now has products across verticals. We’ve got a production studio and there’s a media company in our future, and we’re certain to be a major contributor to the future of education.

If building a writing school for tens of thousands of students, connecting students, and making the internet a better place sounds enticing to you—let’s talk.

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About The Role

Who are you and what will you be doing?

You’re a chaos controller, wits-end wrangler, and detail-driven superstar. You love to organize, process makes you happy, and you can do it across documents, notes, spreadsheets, slides, and more.

The Operations Manager is key to the marketing team functioning. You will sit at the center of communication between Marketing, Production, Product, and Curriculum. You will enable a team of marketing and production specialists to work together to accomplish our ambitious goals and reshape the education landscape.

The role requires a person who is persistent, unafraid of tough conversations, and willing to push the entire team to meet objectives.

Our organization moves fast, thinks creatively, and is passionate about our mission… We’re just not always great at breaking all of that down into tactics, tasks, and timelines and then staying on track - so we need YOU.

A Few Examples Of Things You Can Do

• Set up and monitor schedules across team members and business areas.
• Understand, or be a quick study, at production (video + podcast) process, deliverables and timelines.
• Break down complex processes into component parts and tasks
• Follow up diligently with team members to ensure deadlines are met.
• Report on progress, highlight or flag areas that are falling behind across the team and up to management.
• Ensure automations, integrations, and systems are working and optimized.
• Provide insightful recommendations for maximizing efficiency of processes.
• Gather parts across marketing & product areas into a whole deliverable/ timeline.
• Work directly with marketing leadership to achieve Marketing team OKRs.
• Maintain the marketing Monday board.
• Live in HubSpot, Notion, Monday.com, and other tools to ensure things are moving on schedule.
• Provide a first set of eyes on marketing deliverables for VP of Marketing.
• Understand how budgeting and resource allocation impact projects

What should you already know / be capable of?

• Time management
• Energy management - if you know what this means you’re already a step ahead
• Amazing command and composure under pressure
• Pragmatic approach to problem solving
• Strong writer (Specifically in the area of traffic management although great writing in any area is a huge plus)
• Excel at synthesis, organization, and visualization of process and projects
• Communication coordination via Slack, memos, text message
• Organization including documents, spreadsheets, and more
• Synthesize an all-you-can-eat buffet of concepts and ideas into a single summary
• Break audacious projects into actionable to-do lists and tasks
• Precise with your words
• Great at providing radical candor via verbal and written feedback
• HubSpot or similar CRM
• Wordpress and other CMS
• Project management (including tools, tactics, and ways of working)
• Delegation via Slack and other asynchronous channels

Traits of the perfect team member

• Curious
• Passionate
• Candid
• Entrepreneurial
• Organized
• Focused on quality
• Quick thinking
• Kind
• Resilient
• Tenacious
• Third Door Mentality

It is important that you have startup experience or experience that is relevant to a growing, dynamic, fast-paced environment.

This is a fully remote role. The current marketing and production teams are mostly based in US timezones but we have team members as far east as South Africa and Portugal.

Who are you? You dream about organization. You’re the best and brightest, and your ego is in check. People love that quality about you, and so do we. Your energy is contagious. You’re curious and serious, but not overly so (serious that is). We have fun here, and that’s a must. Whether you write regularly, and we hope you do, you believe writing is a high-leverage skillset, with the power to change lives.

Who are we? This ain’t your average corporate job. You'll have loads of autonomy in your day-to-day work. We’re a group of whip-smart, talented believers who move quickly, yet thoughtfully. We work collaboratively and share direct feedback.

We’re kind and cool, or kinda cool. Our students and team members are top-caliber folks with lofty visions and influence. We’re privately owned so we call the shots. And like the 1927 Yankees, we’re an all-star team. While we’re ambitious and mission-oriented, we’ll always ensure that Write of Passage is a delightful place to work.

Who aren’t we? We’re not stodgy or clinical, old-school or corporate. We’re not Silicon Valley bros and ladies either. We work smart, not hard. We don’t tolerate laziness or missed deadlines. Grit for grit's sake is a bad way to use energy.

What do we value?

• Students first: We do what we do for the students. We’re obsessed with feedback in both directions, and we’re okay doing some things that don’t scale because quality isn’t a commodity.
• Second to none: Excellence is non-negotiable. Quality wins. Details matter. Our goal is to be the best online learning experience in the world.
• Hearts on fire: Obsessions, welcome. Passion, enthusiasm, and deep convictions loosely held add texture to our people and culture. Bring it.
• Writers always: Founded on the power of online writing, this will always be our foundation. To stay connected with our students and ourselves, we engage in the practice ourselves.

We’re confident this will be some of the most meaningful and enjoyable work you do in your career.