Associate Manager, Digital Media, eComm - Creator Care
Position Summary...
What you'll do...
Associate Manager, Digital Media, eComm- Creator Care
About The Social Commerce Team
We are focused on creating innovative customer experiences that shape the future of retail and commerce. Walmart is an early pioneer in social commerce - an area that is fundamentally transforming the way people discover and shop - through our efforts in shoppable livestreaming, social shopping tools and partnerships, and platforms like Walmart Creator. Our ultimate goal is to create cutting-edge experiences that shorten the distance between product inspiration and purchase, and make it easy for customers to shop.
About Walmart Marketing
Named Ad Age's Marketer of the Year in 2022, you'll join an internationally recognized team of thinkers, creators, and problem solvers passionate about helping people save money and live better.
Walmart Marketing is a dynamic, multidimensional organization dedicated to redefining how the world shops through impactful creative and fast-paced innovation - all grounded in customer insights and brand strategy. We live out our company values each day while striving to exceed customer expectations and drive growth for the company.
We orchestrate marketing campaigns and experiences that reach millions of daily shoppers. Our work spans the digital and physical spaces and combines the work of numerous internal teams and external advertising and media agencies. Our teams work together to show our customers how they can save money and live better. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Marketing role at Walmart could be what you've been looking for.
Our Marketing team has flexibility on location, for most of our openings, you can live within driving distance to one of our hubs: Bentonville, AR, Hoboken, NJ, San Bruno, CA, Sunnyvale, CA or Los Angeles, CA. We're moving toward 3 days in the office per week, with flexibility.
About The Role
We're looking for a Manager of Walmart Creator, who will focus managing our care operations and support. You will help develop our Walmart Creator program - leading the development of our creator care processes ensuring support and education is provided driving a high satisfaction rate. You will manage day-to-day support with creators, develop educational content, create alignment across teams, and find improvements.
You will be an integral part of the Walmart Creator business team and collaborate very closely with many cross-functional areas such as Product, Customer care, and Legal.
You'll make an Impact by
- Build our support operations strategy with our product and customer care teams at Walmart driving a high satisfaction rate among our creators
- Closely partner with our customer care team collecting feedback, measuring tickets, and support volume
- Create and manage educational content and help documentation ensuring creators have the resources they need to be successful in the program
- Communicate with creators on escalations relating to account management in partnership with our care team, while iterating on this process
- Document Walmart Creator care communications and training materials to ensure alignment across cross-functional teams driving a consistent brand voice across our creator community
- Partner with our Walmart Creator growth team on acquisition and retention initiatives
- Measure and iterate on creator care satisfaction, feedback, and learnings
- Communicate learnings and feedback to leadership, product, and other cross-functional teams driving program enhancements
What you'll bring
- Minimum 2+ years of work experience in a related area (e.g. Marketing Operations, Customer Relations, Affiliate Marketing) *Within Influencer Marketing a plus
- Excellent communication skills, verbal and written- your equally comfortable leading internal initiatives with cross-functional teams or speaking to a customer
- You thrive on providing a great experience to customers and your partners
- You have an eye towards building new processes and frameworks that
promote scalability
How You'll Thrive At Walmart
- Performance-based incentive awards
- 401k with company match
- Discounted employee stock purchase plan
- Paid parental leave,
- New surrogacy & adoption benefits
- Unlimited Flex Time Off
- Working alongside a diverse group of collaborative and innovative team members
- Opportunity for growth and development across several areas of the Fortune 1 organization
- And much more
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who WeAre
Join Walmart and your work could help over 275million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notice... .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .
The annual salary range for this position is $78,750.00-$131,250.00
Additional Compensation Includes Annual Or Quarterly Performance Incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Stock equity incentives
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Marketing, Business, or related field OR 2 years' experience in marketing or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Working on cross-functional teams or projects
Primary Location...
221 RIVER ST, HOBOKEN, NJ 07030, United States of America
