Social Media Associate

Organization

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.

Department

MSF-USA's communications department shares news, feature stories, and eyewitness accounts from our medical humanitarian projects with domestic and international audiences. Through our communications, we aim to inform, engage, and inspire people to help communities caught in crisis situations. As an organization founded by journalists as well as doctors, bearing witness to humanitarian emergencies has always been central to our work. MSF’s reporting and advocacy are grounded in the direct experiences of our staff and patients.

The communications team works closely with other departments within MSF-USA and across the international movement to support public awareness, advocacy, recruitment, and fundraising activities. The communications department is responsible for producing and curating creative content for our digital and print channels, pitching stories to news media, and promoting public and internal engagement through live events and discussion programs. We strive to uphold humanitarian principles and promote diversity, equity, and inclusion in everything we do.

Project

Under the direction of the social media manager, and as part of the editorial team, the social media associate will create and distribute dynamic content, campaigns, and toolkits for MSF-USA channels, currently at around 2.5 million combined followers. The associate will help expand engagement and contribute to the overall communications strategy. The associate will play an active role in daily social media brand listening, monitoring news trends, and tracking and reporting on analytics. The ideal candidate will contribute creatively to ongoing projects and propose testing new tools and platforms for MSF to communicate with the public. The associate will also coordinate with other teams to support events and outreach.

Tasks

Essential Functions and Responsibilities

Work with the editorial team to produce and edit compelling multimedia content in keeping with MSF-USA's unique voice.

Schedule posts and maintain a shared editorial calendar.

Provide social media support to other departments and teams as needed—including events, development, and international & domestic human resources

Collaborate internationally with digital colleagues at other MSF offices to coordinate content for shared channels, amplify operational communications, counter misinformation and disinformation, and reporting on platforms regarding digital security.

Support audience engagement, responding to comments and routing communications queries within the organization as appropriate.

Provide regular and detailed metric reports using platform insights, along with listening tools like Clarabridge and Talkwalker; generate campaign reports as requested.

Assist in creating guidelines and best practice documents, as platform tools and strategies evolve.

Support intensive social media monitoring during crises and breaking news events affecting MSF.

Assist in managing Social Media intern

Qualifications

Required

• 1-3 years relevant professional experience, journalism, digital media, or non-profit experience preferred
• Good understanding of the social media landscape with experience on platforms including Twitter, Instagram, TikTok, Facebook, YouTube, and LinkedIn
• Experience using social media listening, analytic, and scheduling tools
• Experience contributing to digital campaigns and creating social media toolkits
• Excellent writing skills and creative flair; samples of published work and/or social media projects to be provided upon request
• Commitment to the humanitarian principles of MSF
• High level of organizational skill, with the ability to multi-task, prioritize competing demands, and respond to urgent news developments
• Solid news judgment and ethical grounding
• Commitment to upholding principles of diversity, equity, and inclusion; interest or experience fostering initiatives to promote DEI; ability to work with diverse teams
• High level of computer literacy, including ability to use word processing, spreadsheet, and database software, and strong internet research skills
• Strong interpersonal skills and the ability to work collaboratively with a creative team, coordinate with stakeholders across multiple departments, and liaise with other MSF offices worldwide

Preferred

• Skills in Photoshop, Premiere Pro, and/or other creator tools for videos, infographics, and photos (preferred)
• Knowledge of and/or previous experience with a humanitarian or non-profit organization (preferred)

Expected to work in a hybrid work environment with the ability to come into either the NYC office or regional hub (Washington, DC or Bay Area, California) a minimum of 2 times a week.

We offer a generous comprehensive benefits package inclusive of Wellness initiatives to support a healthy work life balance

Please note that relocation assistance and visa sponsorship will be offered for this position

No phone calls or emails please. Only shortlisted candidates will be contacted

Application Deadline: March 13th, 2023

Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF - USA

Equal Employment Opportunity and Non-Discrimination:

MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF-USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply.

If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us: [email protected]. Reasonable accommodation requests are considered on a case-by-case basis.