Skip to main content
Posted March 16, 2023
Motom

Creator Success Manager

Motom
New York, NY, USA ⚠ [Archived] No Longer Accepting Applicants

Be a key player in changing the way we shop social. Motom (https//www.motom.me) is looking for a Creator Success Manager to join our growing team. If you thrive in a fast-paced environment and love online shopping, social media, and connecting with people, this is the job for you!

Motom is a social shopping platform that gives all creators the power to launch their own storefront where all their content from TikTok, Instagram, and YouTube can be made shoppable in one place. Creators connect, sell, and share intimately with their audience while earning more from their content using Motom’s tools. Motom’s platform neutrality, exclusive shopping focus, and proprietary technology will fundamentally change the way consumers can shop across the entire social ecosystem, expand opportunities for all creators, and enable brands and retailers to lower customer acquisition costs.

We are seeking an experienced Creator Success Manager who is passionate about supporting creators and will empower them to monetize their existing content by making it shoppable using Motom’s tools and benefits. You will be responsible for onboarding and nurturing creators who join Motom, encouraging adoption, and driving retention through nurture outreach and marketing campaigns including email outreach, training, support videos, newsletters, promotions, blogs, and more.

Responsibilities:

  • Onboard, nurture, and recruit creators in order to help activate and grow Motom’s creator community, with an emphasis on identifying and growing our base of social commerce creators
  • Act as the key point of contact for creators and drive usage of Motom with the goal of increasing creators increase product sales
  • Manage creators’ ongoing activities with Motom brand partners
  • Lead training sessions both in 1:1 and group meeting settings to positively impact creator performance and engagement
  • Initiate new opportunities and programs to further inform and drive creator activity to meet business needs
  • Analyze the performance of creators and generate best practice documents and case studies
  • Nurture creators who can become Motom ambassadors
  • Develop and survey creators on program health, sentiment, feedback

Requirements:

  • Bachelor’s degree and 3+ years of relevant experience
  • Experience in creator management within fashion, beauty, or e-commerce industries
  • Experience planning and leading community initiatives, such as email outreach, webinars, events, online community forums
  • Strong understanding of content creation on TikTok, Instagram, YouTube
  • Strong execution, communication, collaboration, and time management skills; someone who thrives working in a fast-paced and data-driven environment

Benefits:

  • Medical, dental, and vision
  • 3 weeks PTO
  • Flexible work schedule including hybrid work-from-home structure (Tues/Thurs in office)

Get in on the ground level with a fast-growing start-up, working closely with the founding Motom team who successfully launched some of the largest youth properties in the past 20 years including Alloy and Delia’s e-commerce and media businesses and entertainment properties including Gossip Girl, Pretty Little Liars, and The Sisterhood of the Traveling Pants