Developer Community Manager (GitHub)
About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We are looking for a Community Manager to join us in taking our GitHub Community engagement to the next level. We're looking for a person who will drive thought-provoking conversations and collaboration between SentinelOne customers around the world. If you’re enthusiastic about innovative approaches to fostering community engagement, we would love to speak with you about joining our team!
About the Role:
SentinelOne is looking for a Community Manager to help manage our presence in online communities that are likely to influence key stakeholders in SentinelOne’s sales opportunities. While there are many aspects to this role, the ultimate goal of the program will be to maintain and innovate our GitHub Community – optimizing it for code collaboration.
We are searching for an individual who will support and collaborate on a wide range of community engagement initiatives such as moderation, repository maintenance, the monitoring of social communities like Reddit or Spiceworks, as well as other code-sharing communities like npmJS, Docker Hub, PyPI and others. You must be organized, possess exceptional communication skills, able to work cross-functionally, and keep up-to-date on all industry news.
Responsibilities:
- Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions
- Ensure that technical stakeholders will find that the materials in these communities confirm SentinelOne attributes
- Encourage positive participation by employees, partners, and customers
- Ensure clear policies are communicated for employee participation, spot check that these policies are actually followed, and encourage correction
- Moderate contributions and own overall quality: Repository lifecycle, licensing, and attribution
- Ensure that contributed projects meet reasonable expectations in regard to code quality, documentation quality, and overall usability and utility
- Review specific open source projects to provide interfaces creating value for our customers and SentinelOne
- Implement operational strategies that are designed to increase engagement and quantity of members within the community
- Stay up-to-date with the latest industry trends/content/topics surrounding S1, cybersecurity, and endpoint management
Requirements:
- 2+ years of work experience at an enterprise software company
- 1+ years of customer community management experience is a plus (general customer marketing, customer support or customer success experience also a bonus)
- Experience as a community manager, content creator, product owner, technical writer, or similar in a technical capacity
- Excellent written and verbal communication skills, as well as presentation skills
- Demonstrated ability to build rapport with internal teams and external customers
- Ability to work collaboratively with a sense of urgency and timeliness in a fast-paced environment
- Strategic and creative thinker with well-developed problem-solving and analytical skills
What will separate you from other candidates?
- Experience in the IT or Cybersecurity industry especially Endpoint Security
- Embodies the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community.
Why us?
You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will join a cutting-edge project and will be able to influence the architecture, design and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry.
- Medical, Vision, Dental, 401(k), Commuter, and Dependent FSA
- Unlimited PTO
- Paid Company Assigned Holidays
- Paid Sick Time
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
