VP Client Services
VP CLIENT SERVICES LOCATION: NEW YORK
Influencer is a data-led, global influencer marketing business with a unique, end-to-end ‘people power & platform power’ approach. Their data-led ideation studio, brand platform and creator app join forces to deliver impact at scale. Influencer is championing a movement towards ‘True Human Influence’ - the more tangible, scaled outcomes creators can drive beyond just likes and impressions.
From big brand launches to shifting perceptions and from riding fast trends to driving footfall - Influencer’s creative minds let data ‘art-direct’ the journey to the outcome, while powerful technologies for both brands and creators make it easy and speedy to activate at scale.
On top of this, Influencer’s technologies are supercharged by official data integrations with the world’s leading social platforms for an extra layer of accuracy. Influencer is recognised as an Official Global Marketing Partner of both TikTok and Meta.
Co-founded by entrepreneur Ben Jeffries and OG YouTuber Caspar Lee, Influencer has a global team of 110+ with some of the best talent in the industry across New York, London, Manchester, Dubai and Warsaw. From Google to Amazon and from Coca-Cola to Visit Dubai, and even TikTok and Meta - brands across every vertical tap into the power of True Human Influence all year round.
Influencer are one of the first companies to pop up in the space and are among the market leaders within this booming industry. We were placed in the Top 50 best companies to work for by Campaign in their Best Places’ to Work Award 2021 & 2022, and recently were named as one of the UK’s fasted growing Tech companies by Deloitte.
We also earned our Flexa approval, meaning we are an employer who supports flexible working!
Description:
In this exciting role, you will be building out the Client Service function of our US Business, reporting into the SVP of Commercial. Client Service is a post sale function inclusive of account directors, client service leads and creator partner managers.
Key Responsibilities:
● Being the Client Services leader, you will build out and action the operational excellence of our US team to deliver a ‘best in class’ post sale client experience.
● Design, develop, and execute processes to maximize efficiency, output and service for our partners. This includes developing hand off procedures from pre to post sale, designing KODs, building campaign status documents, building relationships and contracting creators and designing templates for PCAs. All processes will be built to scale.
● Increase and maintain adoption of Influencer’s platform Waves and creator app across teams and clients, working closely with Product teams
● Work with sellers to convert both one-time bookings and existing accounts into long-term strategic client relationship
● Build a team of 12+ over the next 12 months.
● Oversee process, implementation, and development of PCAs, ensuring Influencer
remains a market leader when demonstrating strategic and insight output
● Work with SVP on Commercial Operations Reporting (Including Forecasting, Margin
Analysis, and Pipeline control).
● Develop automations for weekly, monthly, and quarterly reports on account status
(revenue, pipeline management, margin, etc)
● Be the champion of consistency when it comes to cross-departmental process, ensuring
each team is aligned and following best practices
● Ensure communication across the business is open, act as the facilitator of collaboration
between the Delivery team and the wider company.
Requirements:
● 10+ years of management and client service experience in influencer, social, content and/or media. Agency experience is ideal.
● Understanding and experience in building creator relationships and contracting of creators.
● Experience working with platform partners as well as brand direct.
● Experience building out operational processes and implementation at scale
● You are passionate and have an understanding of influencer marketing, social media and
digital marketing and how it’s evolving
● You are commercially aware, organised, confident and communicate exceptionally well
● You are meticulous with your planning and can think of creative ways to get ahead of the game and exceed your targets
● You know what motivates you and others, and you help keep everyone around you motivated
● You care about Influencer’s mission to #makewaves and want to have some fun along the way!
In return you’ll get:
● Enjoy our flexible core working hours and a flexible hybrid working model
● Experience the benefits of our WeWork office, right in the Heart of New York City,
including community events and activities, dog friendly office space, wellness room and
more!
● Generous time off to recharge - 22 days of PTO, & US National holidays
● Medical, dental and vision plans
● In house talent development service - offering 11 sessions from becoming a manager,
being a great leader, or working on your own career development
● Enhanced Family Leave policies
● 401k plan
● A DEI task force, constantly educating & celebrating diversity
● Happy hours, social events, lunches and company outings
● Yearly tenure celebrations!
At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
