Marketing and Events Coordinator

Our Company & Our Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-a-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest’s stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.

Role Summary

Join our team as the Marketing and Events Coordinator and become one of the authors of our story. As part of the Auberge du Soleil family, you will be responsible for, serving the needs of the business, our guests, and our colleagues by executing cross-functional tasks that are instrumental in helping the sales and marketing, and private dining departments meet/exceed their revenue and project goals.

Pay Range

$25 - $29 / hour

Key Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Respond to initial inquiries in a timely manner and distribute leads to appropriate group and event sales managers; enter all new leads and completed program actuals into Delphi for reporting and forecasting
• Work directly with service managers to assist with site tours, proposals, estimates, schematics, BEOs selling, detailing, and overseeing associated events as assigned based on business levels.
• Manage third-party vendors as needed based on team and client requirements
• Serve as the liaison for all internal event requests and service these with the same detail and care given to external clients, including event space reservation, BEO development, and execution.
• Prepare and distribute weekly BEO packets and Event Summary to the appropriate departments
• Process all group and event deposits; process contracts, prepare final bills for distribution to clients in a timely manner
• Organize packaging supplies, maintain inventories and reordering for the hotel’s culinary and logoed products boutique and online retail outlet
• Provide ongoing administrative support for sales, marketing, and event teams as needed including creating and managing client files, running production reports, and other tasks as assigned
• Serve as Delphi admin responsible for entering and maintaining data integrity, creating and running reports, and executing changes to system documents and content as directed by DOSM and sales/events teams
• Enter forecast and actual revenue and run weekly reports to track group and private dining production
• Support Services Manager with contracted group room blocks to generate pickup and no-show reports for each consumed program to serve as backup for final billing
• Assist with event and meeting floor plan development in Social Tables
• Maintain and demonstrate practical knowledge of guest room/suite details along with all meeting/event spaces, including Private Dining Level, Maison d’Arbre, Pool, Spa, Restaurant, Bar, capacities, and setups
• Manage event and meeting space assignments through Delphi, ensuring system holds are in line with contract provisions as programs are turned definite
• Assist in managing property image and branding related to logo and approved style-guide usage standards.
• Assist Marketing Manager with project support involving the website, social media, guest review responses and digital/printed collateral, image archiving, and internal projects as needed
• Provide support for on-property photo/video shoots
• Monitor comp set offers, promotions, social posts, and other elements as directed.
• Assist with coordinating critical details of media/influencer stays and dining experiences
• Inventory and order all office supplies for the Sales department

Required Qualifications

• Ability to professionally represent the resort, and interact with clients in a polished, responsible, and timely manner
• Ability to multi-task and oversee multiple projects at once
• Must be well-organized, detail-oriented, and demonstrate consistent/ reliable follow-up skills with an appropriate sense of urgency
• Willingly demonstrates flexibility, creativity, enthusiasm, and a positive attitude
• Ability to work weekends, evenings, and holidays, as determined by business needs

Preferred Qualifications

• Minimum of one year experience in a general group sales, private events, marketing or other office experience

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Auberge du Soleil is an Equal Opportunity Employer, M/F/D/V. Auberge du Soleil provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge du Soleil complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Sales & Marketing

This is a non-management position

This is a full time position