Leadership Communications Director

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express has a great opportunity for a dynamic communications professional with a passion for working with technologists to help them achieve their goals. This role will support a global team of more than 8,000 experts who are transforming the way the company uses technology to drive business success. The ideal candidate for this role will be:

• An energetic leader who sets a high bar for quality and inspires team members to innovate and deliver great results.
• A creative thinker who can design and implement a comprehensive communications strategy that addresses a range of constituencies.
• A curious life-long learner who seeks outside perspectives and infuses their work with novel approaches.
• An outstanding writer, editor, and content creator who is versatile across a range of formats, delivery channels (digital and person-to-person), and types of messages.
• A strong collaborator and influencer who builds effective relationships.
• An agile advisor who demonstrates sound judgment and executive presence.
  
  

The Director, Colleague Communications, will support high-visibility content and programs for the Chief Information Officer (CIO) and Technology Leadership Team at American Express. This role sits within the company’s Corporate Affairs & Communications organization. Reporting to the Vice President, Colleague Communications, this role will lead one Manager colleague, and will partner with the broader Technology Communications team to develop and execute a communications strategy to help keep Technology colleagues informed about and engaged in the organization’s strategy, priorities, performance, and key initiatives.

Primary Responsibilities:

• Write and edit the CIO’s communications to colleagues, including announcements, video scripts, remarks, and other strategic communications as needed.
• Lead the development and execution of end-to-end project plans for leadership meetings and colleague town halls, including pre- and post-event communications as appropriate.
• Provide project management and content/editorial support for the global Technology Leadership Summit, the organization’s senior leadership meeting for 200 Vice Presidents and above.
• Support communications for and management of CIO forums with colleagues, including roundtables, Q&A sessions, and other engagement events.
• Plan and execute submissions and recognition of Technology colleagues in support of the company’s premier award programs.
• Support the broader Colleague Communications team in the practice of data management and measurement to enhance the effectiveness of colleague communications.
• Determine metrics and manage reporting for town halls, leadership forums, colleague roundtables, and other events.
  
  

Minimum Qualifications

• Minimum of 8 -10 years of experience in managing colleague communications programs; experience working within an information technology organization or other technical environment is preferred.
• Demonstrated experience leading and driving internal and senior executive communications.
• Demonstrated ability to think strategically and creatively while pushing a variety of projects through to completion.
• Exceptional writer who is able to communicate clearly and effectively across a variety of formats, tones, and audiences, including interpreting technical information into language that is understandable by and compelling to target audiences.
• Expert in the use of MS Office products, especially Word and PowerPoint, and able to develop graphics and visual design in support of executive presentations.
• Experience in producing creative events for a large global organization using a variety of multimedia formats.
• Strong knowledge of colleague communications delivery platforms and measurement tools.
• Strong project management experience and relentless attention to detail.
• Self- starter with the ability to manage multiple projects in a fast-paced environment.
• Exceptional collaboration skills and an ability to build relationships with a wide range of internal stakeholders.
• Effective leadership with excellent judgment and people management skills.
• Bachelor’s degree in related field, or equivalent work experience required.
  
  

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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