Influencer Account Manager

Classification: Full-time
Team: Client Delivery
Reporting to: Group Account Director
Estimated Start: June 2023
Location: 2 Grand Central Tower, New York, NY - In-Office, Hybrid Schedule
Work Authorization: This role is open to US or Canadian Citizens/Permanent Residents and non-citizens allowed to work for any US or Canadian employer. We are unable to sponsor any work authorizations for this role.

What’s the role?

As an Influencer Account Manager, you will be responsible for managing key client accounts, client retention and upsell opportunities as well as delivering first class end to end influence focused campaign.

You will build meaningful relationships with clients in order to understand their individual needs and provide tailored solutions to maximize customer loyalty. Success will be measured by campaign performance, rebooked revenue, and overall client satisfaction.

So, tell me about the company

Brainlabs is on a mission to build the biggest digital-first media agency in the world.

We hire the top talent in the industry and give them the right training, tools and culture to do the best work of their career.

As one of the world’s leading independent agencies, our agility and client-centricity allows us to win for clients.

To learn more about what it’s like to be a Brainlabber, check out our culture code.

What this job is:

• Varied: No two days are exactly alike!
• Data-driven: You will perform data analysis and make recommendations from that numeric evidence!
• FUN! Brainlabs fosters an environment where geeking out, laughing, and sharing knowledge are the name of the game

What this job isn’t:

• Boring. Every task for a client presents new opportunities to learn!
• Stagnant. There is so much room for growth at Brainlabs, and we regularly promote current Brainlabbers in order to grow to scale!

Give me a breakdown of what an Influencer Account Manager at Brainlabs does:

• Managing campaigns from start to finish working with influencers and our clients to achieve the highest results.
• Engaging with our influencer team to source the best influencers and produce engaging branded content.
• Maintaining relationships with brands to help them achieve their long-term marketing goals through our various products and ad formats which is sometimes done best in-person so you should expect to travel (no more than 10% of your time) to meet with clients and influencers.
• Increase repeat revenue: Cultivate meaningful relationships with key clients by providing tailored strategies, innovative creative solutions and impressive campaign performance to forge new opportunities for financial growth.
• Provide top service and delivery: Deliver first class campaigns and client servicing in order to drive repeat revenue with a focus on long term partnerships and client loyalty.
• Encourage collaboration: Partner closely with internal teams to offer our clients the best value possible.
• Deliver innovative creative ideas: Propose impactful creative ideas to both new and existing clients by contributing to proposals, pitches and client innovation sessions.
• Develop a deep understanding of the client’s needs: through your overseeing of the campaign, you will be identifying opportunities to service the client better, both through BAU and innovation.
• Strategy: Utilize data, insights and your cross vertical marketing expertise to recommend impactful strategies to clients and the internal team.
• General understanding of social metrics

What we really want:

• A team player with a genuine passion for social media and winning for our clients!

What particular set of skills would suit this role?

Essential Skills & Experience

• Minimum 3 years of account management and sales experience from a similar background (influencer marketing, digital media).
• Experience of working with an international team and across various markets domestically with strong awareness for timezone considerations.
• Knowledge of influencer marketing and the industry as a whole.
• Will be a confident up seller, and will always be on the lookout for opportunities to generate more revenue.
• Will be an excellent communicator - ensuring clear, strategic solutions are confidently presented.
• Will be comfortable with numbers and manipulating basic data to communicate the value of a campaign back to a client.
• Will have a great track record of managing 5 star campaigns.
• Must be meticulously organized and have the ability to manage your campaigns and workload.
• Proven skills with Microsoft Office and/or Google Business Apps, especially Excel or Google Sheets
• Demonstrate alignment to our company values

Desirable Skills & Experience

• Previous agency experience

What happens next

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

The salary level for this role is $80,000 - $100,000 USD annually. Within this salary level, individual offers are determined by a variety of factors including job-related experience, skills, etc. Your Talent Acquisition Partner can share more about the salary level during your hiring process.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities.

Thank you for your interest in Brainlabs! We look forward to getting to know you!

Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!