Skip to main content
Posted June 26, 2023
Airbnb

Partner Lead

Airbnb
San Francisco, CA, USA Remote ⚠ [Archived] No Longer Accepting Applicants
Compensation: $60 to $71 Hourly

Job Description

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.     Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: 

  • Our community is based on connection and belonging. 
  • Our creativity allows us to imagine new possibilities for people. 
  • Our responsibility is to all of our stakeholders. 
  • It takes a unified team committed to our core values to embody these ideas,  and our fast-moving team is committed to leading as a 21st century company.


The Location:  This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
The Job:Partner Lead, First Call – North America. An exciting and newly defined role working with Airbnb’s Commercial team. Using your strong commercial and organizational skills and your expert knowledge of the entertainment and travel worlds, you will be responsible for driving Airbnb’s First Call program, catering to elite celebrity and influencer travel needs, from end to end.
Key Responsibilities:Build relationships with our Celebrity Relations Agents and act as their main point person for all requestsOversee all requests, bookings, the full guest experience, process improvements, and reportingIdentify and remove blockers to drive resultsDrive strong collaboration and communication between teams. Manage the requests with internal stakeholders, and track and report on progress from start of the search to the completion of the trip and overall guest satisfaction.Player coach role for the Trip Designers who manage bookings and trip planning and ensure that they deliver resultsEnsure 24/7/365 coverage for the First Call program, planning for gaps when Trip Designers and other team members are unavailableManage high demands of celebrity requests and ensure that all requests are handled efficiently and effectivelyManage complex problem solving in high pressure situations - channeling a ‘never say no’ mantraAdapt and react quickly to last minute requests and ensure that all necessary arrangements are made on timeWork with the Luxe supply team to build sample collections of “best of the best” listings - for specific markets, seasons, travel types. Deliver these collections to the Celebrity Relations Agents to use as marketing tools to develop the program.Work with Trip Designers to create marketing documents to present options to clients in a visually compelling wayBuild relationships with top realtors, brokers, and luxury property specialists in key markets for off-platform listingsReport to Senior Commercial Lead, Luxe and provide daily updates on First Call activityManage a collection of pre-bought listings in key markets over high-demand dates. Optimize use of available dates, balancing incoming requests with a proactive push to fill empty days
About You:Bachelor's degree in Marketing, Communications, or related field 5+ years of experience in celebrity relations or related fieldExcellent communication and organizational skillsAbility to work under pressure with a sense of urgency and handle high demands of celebrity requestsWorks proactively and ability to adapt and react quickly to last minute requestsExperience in collaborating and partnering with multiple teams to drive successful outcomesAbility to build and maintain strong relationships with top realtors and brokers in key markets for AirbnbAbility to work independently and as part of a teamAbility to adapt to changes in schedules and prioritiesSpecialized experience and expertise in the entertainment industry and celebrity culture is mandatoryIn depth knowledge of the luxury travel and real estate industry is a strong plusManaging confidentiality and privacy of the client’s information is mandatory.Proficiency in social media platformsAttention to detail and ability to multitaskAbility to maintain professional demeanor and confidentiality at all timesFlexibility to work outside of regular business hours and weekends, as needed
Belonging & Accommodations:Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $60-$71/hour Benefits: Medical, Dental, Vision, 401K