Manager, Technology Communications

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

You love technology. Using it, talking about it, and communicating about it. And you’re passionate about helping your colleagues get comfortable with – even excited about – using technology to do their jobs!

If this is you, American Express has a great opportunity for a dynamic communications and graphic design professional with a passion for planning and executing creative communications campaigns that support organizational change and encourage adoption of workplace tools used by Amex’s more than 80,000 employees and contractors. The ideal candidate for this role will be:

• A strong writer, editor, graphic designer, content creator, and project manager who is versatile across a range of formats, delivery channels, audiences, and types of messages.
• Skilled at managing multiple projects with changing deadlines and priorities in a fast-paced environment.
• A creative thinker who can execute on a comprehensive communications strategy targeting a range of constituencies.
• An innovator with demonstrated ability to leverage existing communication channels and develop new ones as needed.
• A curious life-long learner who’s unafraid to ask difficult questions, seeks outside perspectives, and infuses their work with novel approaches.
• A strong collaborator and influencer who builds effective relationships at all levels of the company.
• An energetic contributor who sets a high bar for quality and drives innovation and great results.
• A flexible problem-solver.

Description:

The Manager, Technology Communications, plays a key role in creating communications campaigns that help American Express employees around the globe get familiar with and comfortable using the workplace tools they need to do their jobs. The ideal candidate will possess strong writing, graphic design, project management, and relationship building skills. This role is part of the company’s Technology organization, reporting to the Director, Technology Communications.

Primary Responsibilities:

• Work with product teams to develop clear, compelling content with engaging narratives; consume and translate user journeys into easy-to-understand communications (words and graphics) to be consumed by a largely non-technical audience.
• Write messaging, including emails, Slack posts, video scripts, intranet site copy, slide presentations, short articles, and physical and digital ads.
• Design graphics for use in/on emails, intranet pages, ads, posters, and other digital and physical assets.
• Build strong partnerships with Technology product teams and other stakeholders.
• Stay informed of Technology’s vision and evolving details of product rollouts.
• Set up and manage a communications calendar and project schedules.
• Ensure consistency and quality control across communications campaigns and deliverables.
• Look for ways to improve Technology Communications processes.
• Track metrics and create reports to be shared with the team.
• Maintain and work within corporate brand standards, ensuring quality and consistency in all materials.

Qualifications:

• 5-7 years’ experience planning, designing, and executing creative strategies for communicating to employees about workplace tools
• Strong graphic design and typography skills. Experience designing digital and physical assets.
• Strong writing and editing skills, including for email, social media, intranet, video scripts, digital ads, and physical signage
• Strong project management skills.
• Ability to collaborate, maintain good judgment, adapt quickly, influence others (including leadership), and prioritize projects.
• Expert Word and PowerPoint skills.
• Intermediate knowledge of Adobe Creative Suite, including InDesign, Photoshop, Illustrator and Acrobat Pro.
• Professional experience with Slack or another workplace cloud-based collaboration platform.
• Professional experience with Unily or another corporate intranet platform / content management system.
• Portfolio (writing and design) required.
• Agency experience a plus.
• Bachelor’s degree in Communications, Graphic Design, or another related field.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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