Growth Solutions Leader

Growth Solutions Leader (AD)

Who We Are

Cognizant Digital Experience is a growing customer and employee experience group within a top tier, global technology services firm. We engage with clients to design, build, and run new and valuable digital experiences. Forward looking, yet practical, we are focused on harnessing deep consumer and commercial understanding along with cutting edge technology to impact people’s lives in meaningful ways with a number of sub-brands including Idea Couture and Zone.

Who You Are

You are a seasoned professional who thinks strategically, collaborates cross-functionally, produces engaging points of view, grows client relationships, and continuously manages a wide network of stakeholders across practices/functions. As an influencer, you have the entrepreneurial spirit to drive forward through moments of ambiguity and change with a problem-solver’s attitude. As a practitioner turned business development specialist, you can quickly assess client needs to knit together skills across Cognizant and provide winning human-centered design solutions.

What We Share

• A knack for looking at familiar problems through a unique lens
• Desire to change minds, hearts, and behaviors with new experiences
• Passion for driving market growth through innovation, technology, and design
• A belief that understanding people can better guide business priorities and strategies
  

What Your Day-to-day Will Look Like

• Lead organizational business development activities from opportunity identification to sold work
• Act as a trusted client partner and human-centered design expert, relied on for strategic points of view to drive experience-related thought leadership in Communications, Media, Education and Technology verticals
• Actively manage a broad network of stakeholders across the client organization, and within Digital Experience and Cognizant
• Independently partner with key internal points of contact across the Cognizant (e.g., AI and Advanced Analytics, Digital Engineering, Process Automation, Sales and Account teams) to weave capabilities together across a range of project types and own the end-to-end creation of winning proposals
• Design and facilitate successful presentations, webinars, and workshops for senior executive level clients
• Develop strong relationship with clients to understand and scope digital experience challenges
• Understand and incorporate complex business, strategic, and technical requirements into engagement outcomes
• Play an influencing role to ensure Idea Couture in North America and Cognizant Digital Experience are top of mind partners both internally and externally
• Guide large and high complexity project engagements for Fortune 500 clients across projects in the Communications, Media, Education and Technology industries
• Direct, inspire, and lead cross-functional teams (strategy, insights, design, technology), providing effective team direction and guidance
  

What You’ll Need

• Undergraduate or graduate degree in service design, strategic design, innovation strategy, business administration, or a related field
• 9-12 years of experience in professional services roles, increasing in the level of experience and having worked across business units/functions/practices in a large global organization
• Digital agency experience or MBA is considered a strong asset
• Proven ability to critique, analyze, and elevate narratives, strategies, and ideas
• Expert understanding of cross-functional resources and building effective teams
• Expertise in storytelling and narrative crafting to capture the attention of prospective clients and internal stakeholders
• Strong client leadership and facilitation skills with the ability to command and guide a room of C-level executives at Fortune 500 organizations
• Broad strategy and/or design experience spanning products, services, processes, and systems
• Proficient in creating personas, design principles, experience maps, ecosystem maps, user journeys, service blueprints, and rapid prototyping methods
• Conversant in the principles and practices of human-centered design and design thinking, including qualitative research methods (e.g., in-context interviewing)
• Would expect up to 25% travel as required
  

What’s in it for you?

• Multidisciplinary learning across backgrounds, approaches, methods, and industry expertise
• Be a part of and play a critical role in shaping a growing team within a global firm
• Access to global scale, from the types of deals you work on to resources you collaborate with and lean on
• Experience with a broad range of challenges in experience design, from whitespace opportunity definition to downstream realization
• A competitive salary and benefits package
• A workplace that prioritizes wellness and working flexibly to ensure you get the balance you need to meet the demands of your personal and professional life
  

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jun 30 2023

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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