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Posted July 20, 2023
Alleviate Financial Solutions

Reputation & Social Media Manager

Alleviate Financial Solutions
California, United States ⚠ [Archived] No Longer Accepting Applicants

We are seeking driven individuals who are looking to establish a long-term CAREER in the personal finance industry. With the nature of our economy and the need for financial education, our industry is growing and will only continue to thrive and offer stability for those who start their career now.

Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.

If this is you, and want to help people get out of debt, we would love to hear from you!

General Summary:

The Reputation Manager will build, maintain, and promote the Company’s online presence. The Reputation Manager will create and maintain a favorable brand image for the company using a combination of public relations, social media, and online analytics to ensure a positive, forward-facing presence, and to mitigate negative online feedback.

Essential Duties:

  • Connect with managers on negative feedback received via online reviews to investigate complaints, find resolutions, and provide a response to such reviews
  • Review and respond to employee reviews for Glassdoor and Indeed
  • Manage customer reviews on BBB, Google, Facebook, Trust Pilot, etc.
  • Collaborates with internal departments to verify positive online reviews for the purposes of issuing employee bonuses
  • Ensures that customer and employee websites are updated
  • Manage social media accounts (Facebook, LinkedIn, Instagram, etc.) comments – both positive and negative
  • Collaborates with Content Creator to create and post recurring and regular content on social media sites
  • Obtains content from Company events to create posts for social media engagement
  • Participates in the creation of internal and external content for engagement
  • Creates, posts, and manages website content including but not limited to blog posts, press releases, Company announcements, etc.
  • Work to combat negative search engine stories and reviews
  • Track & analyze specific patterns and make recommendations for content needed
  • Follow all policies and procedures for the department and Company
  • Maintain compliance with the Company's Attendance and Punctuality expectations
  • Maintain compliance with established timekeeping policies which includes accurate recording of hours worked, working only pre-approved Overtime, and requesting Unpaid or Paid Time Off in accordance with Company Policy
  • Establish and maintain an understanding of how to utilize the Company's timekeeping software, ensuring that additional training is requested as needed.

Other Responsibilities:

  • Ensure Company sites are updated with accurate information
  • Conduct employee & client surveys, as requested
  • Continuously improve through feedback
  • Attend training and department meetings
  • Other duties as assigned

Our Home: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more!

Our Culture: Why do our employees love working here?

  • Pay incentives including Commissions & Bonuses
  • Company-branded clothing and accessories
  • Consistent employee recognition and appreciation
  • Company-sponsored events and volunteer opportunities – for both local and remote!

Starting Pay:

  • $20-$25 per hour, DOE

What makes us the best?

  • Highest compensation plan in the industry!
  • Strong marketing streams – we are a marketing powerhouse
  • Energetic, supportive, and collaborative working environment
  • Continuous employee development, coaching, and training
  • Work-life balance

Knowledge And Experience

  • High School Diploma or equivalent
  • Experience in working hand in hand with customer support teams
  • Experience using analytics to identify certain social behaviors/problems
  • Experience in social media tools, analytics, reporting

Skills And Abilities

  • Excellent writing and language skills
  • Excellent communication and computer skills
  • Excellent customer service skills, including empathy, patience, and how to resolve conflicts
  • Great ability to identify crisis or reputation damaging situations

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.

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