Influencer & Community Manager - US (New York City) Hybrid

Medik8 is a UK-based clinical skincare company on a fast growth trajectory in the US. As US Influencer & Community Manager, you’ll act as the brand's US voice across globally owned and earned social and digital channels. You will be key in proactively finding and nurturing new, authentic conversations and communities. Generating conversation and engaging with earned brand interactions to drive brand awareness, SOV and EMV.

The successful candidate will lead Medik8’s US influencer partnerships and relationship management to generate brand awareness as well as have a natural affinity for customer experience and be social-media obsessed, especially within the skincare space and emerging digital trends.

This is a hybrid role based in our New York City office. All candidates must be authorized to work in the United States and must be local to the area or willing to relocate.

Salary Range: $75,000 - $85,000/year

Why you cannot miss this opportunity

This is an incredible opportunity to join Medik8’s fast-growing US team. You’ll contribute to the US Community strategy for our much loved brand - partnering closely with our Global social media team. You will be confident on camera, sparking conversations, building relationships and nurturing communities, engaging with our amazing following of devoted brand advocates made up of consumers, influencers, celebrities, industry experts and more.

This role will make a significant contribution to our ambitious journey. Playing a key role in driving brand growth, you will contribute to the social voice on and off camera for one of the most innovative and conscious brands on the market!

In more detail your role will include:

• Working with the US Director of PR, Influencer & Community to help set the strategy for the US influencer program and community growth that drives reach and engagement
• Assist in managing US Influencer Marketing campaigns, delivering end-to-end paid influencer campaigns and viral activations for always-on aspirational awareness content including managing budgets ensuring we hit monthly KPIs and targets
• Making data-led decisions with your knowledge of the industry to identify and source the best global influencer partnerships for Medik8 - fully tracking and reporting on all campaigns to deliver clear ROI
• Always-on relationship building with new and established global Influencer and KOL contacts, unlocking and cultivating brand ambassadors
• Creating video content monthly for Medik8’s social media channels that speaks to the US market, primarily for TikTok; as well as proactively engaging and replying to earned interactions, stitching and repurposing content
• Uncovering and building new communities to engage with, increasing brand and product awareness among target audiences being the first touchpoint for new followers
• Utilizing social listening tools and platform insights to monitor and report on community trending topics and customer engagement insights to identify growth opportunities
• Feeding US social media insights, trends and influencer content to Global social media team, working collaboratively to maintain a cohesive social strategy across all owned-channels including TikTok and Instagram
• Assisting with paid social media, including whitelisting, boosting and paid ads across TikTok, YouTube and Meta
• Managing contact lists and product sends to influencers & community members
• Day-to-day affiliate program management
• Working closely with the social and customer experience teams to ensure a social-first approach to boost customer interactions, conversions and sales
  
  

Qualifications

• 3+ years in-house or agency experience in influencer management and/or community management experience
• Strong relationships with influencers, ideally within the beauty/skincare space
• Comfortable to be in front as well as behind the camera and have a strong knowledge of TikTok/Instagram and are obsessed with social media
• Consumer centric and have a natural ability to connect and create meaningful conversations and engaging responses
• Strong attention to detail is a must.
• Excellent communication skills
• Experience working with Social listening tools (such as Sprout and Tribe)
• Strong knowledge of social media best practice principles
• An understanding of the skincare space
• Strong knowledge of all social channels’ workings with particular reference to TikTok and Instagram
• Demonstrate ability to work in a collaborative environment and dynamically align to changing business conditions
• Experience managing external agencies is a plus
• Paid social media experience is a plus
• Excellent attention to detail
• Positive, proactive and a self-starting always-on attitude
  
  

About Us

Medik8 is an established leader in the skincare arena, utilizing our iconic products to develop professional anti-aging solutions that ensure Beautiful Skin For Life.

After seeing incredible growth over the last few years, we became PE backed in 2021. This investment will allow us to expand even faster, to innovate the future and to take on the world with our award-winning products in all the categories.

Culture & Benefits

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Competitive time off package + holidays
• Flexible & Hybrid working with 1-2 days mandatory per week in-office at NYC shared office space
• Medical, dental and vision insurance
• Retirement savings
• Transit benefits
• Cell phone and wifi WFH stipend
• Annual product allowance and product discounts
• Annual discretionary bonus based on performance
  
  

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on Linkedin, Glassdoor & Instagram.

Medik8 is a brand owned by Pangaea Laboratories.

At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.

Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!