Global Social Media Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, and the UK !

Bazaarvoice is seeking an individual contributor and brand advocate, creator, and storyteller to expand Bazaarvoice’s thought leadership and share of voice through social media presence globally. With informed knowledge and passion, you will create, orchestrate, curate, and syndicate content across all social media channels with a consistent, on-brand tone of voice and strategic point of view. Topics of interest span from latest marketing and commerce trends, client success stories, products and solutions, and our employee value propositions, our core values and culture.

You will be required to have an excellent understanding of audience behaviors across the key social channels, and be able to make recommendations on how to grow, engage and delight our social audience. You will need to bring innovative ideas and thinking to the role to help grow Bazaarvoice’s thought leadership, brand presence and voice in the market. This role is part of the Communications team and reports to the Head of External Relations, Communications & Brand.

The best candidate for this role will be strategically focused and able to create and implement a successful global strategy. This role requires working with stakeholders from all across the globe and across a variety of teams, therefore you will need to be able to work cross functionally and manage multiple projects simultaneously. The successful candidate must be a creative, committed and diligent communicator who will relish the task of working in a fast-paced team and business.

What You'll Do

• Own the development and execution of strategy across all social platforms
• Run all six social accounts for both organic and paid initiatives (Twitter, FB, LI, Instagram, TikTok and YouTube), including creating, scheduling and publishing content to engage and delight our audience
• Define fun, creative and interesting brand voice and maintain consistency across all social channels
• Partner with the brand, demand and advocacy functions to ensure social promotion of each teams outputs and efforts
• Deep understanding of B2B social marketing and LinkedIn specifically
• Create and manage global social content calendar. Keep up to date with content guidelines and key social assets
• Report out on the performance of all social channels on a weekly and quarterly basis
• Ideate, develop, and test new creative and innovative content formats and ways to market across social channels
• Own and run the company’s employee advocacy program, including managing social training and sharing best practice tips
• Work closely with our demand generation team on lead generating campaigns
• Work with our executive team to increase their social presence and thought leadership
• Respond and interact to all key commentary across social
• Create and implement best practice documents on the main social channels and communicate these to the wider team
• Strong content creation skills required, social media video editing is essential
• Partner with multiple teams across the organization on their social posting needs
• Ensure the implementation and optimization of metadata and tagging on social assets
• Set targets to grow key metrics across all social channels, implement strategy to meet those targets and report out to the business on efforts
• Ideate, develop, and test new content formats and ways to market across social channels
• This role is an individual contributor role and will not manage any direct reports
  
  

Who You Are

• 3+ years of experience in social media marketing roles
• Experience writing creative and engaging content
• Very comfortable with the big 4 platforms with proven experience managing and delivering successful results across them
• Self motivated with excellent planning and organization skills, managing calendars and campaign presentations
• Strong knowledge of social media metrics and software
• Strong project management skills with the ability to juggle multiple projects and deliverables
• A team player who can collaborate across functions, but also work independently
• SaaS experience a significant plus
  
  

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.