Account Coordinator, Media Sales and Destination Partnerships

Who We Are:

@hotel is pioneering social commerce for travel. With over 56M Instagram followers across our network of 110+ destination travel accounts, @hotel has built a social audience that’s larger than the entire travel industry combined. Through Instagram DMs, we’re able to provide customers closed user group pricing on hotels that are typically 25-75% off the best publicly available rate.

We grow our audience by creating and curating inspirational travel content from all over the world—all while simultaneously providing our audience with a booking platform that helps them save big on their hotel and resort stays. @hotel was launched in 2015 with the simple belief that if you can make travel better, you can make the world better. Our mission is to reignite our collective curiosity by revolutionizing how people travel and experience the world. If this mission resonates with you, you’re probably perfect for our team.

Spend less, travel better—these are words we live by.

We are looking for an Account Coordinator to join our growing Media Sales team. The Media Sales team operates as Tripscout, part of the @hotel network, and is responsible for bringing in revenue through a wide array of external partnership deals. We frequently work with travel destination marketing organizations (DMOs) to drive awareness and ROI. Our partnerships are built around leveraging the @hotel social network of 56M+ followers across our 140+ Instagram pages. We specialize in creating social-first content using creator-created content. The Media Sales team has already 2X revenue in Q1 of 2023 and is on pace to continue growing at a rapid rate.

The main objective of the Account Coordinator is to partner with clients to execute our custom content campaigns. This role will manage the entire campaign lifecycle with oversight from our Senior Campaign Manager, operationalizing internal teams to ensure brand goals and expectations are met - while providing best in class client relationship management. The Account Coordinator partners with the sales, creator specialists, video production and the marketing team to manage the production, creative and performance goals surrounding campaigns. The Account Coordinator will have oversight and assistance from the Senior Campaign Manager and is responsible for driving results in order to maintain customer retention.

Where You’ll Work:

Anywhere | Fully remote

We are a global team—from our leadership to our passionate content curators—with employees in nine countries across as many time zones. As a natively remote company, we value the freedom to work from anywhere.

What You’ll Do:

• Operate as the client point of contact for robust branded content programs to ensure successful execution of the campaign
• Work in conjunction with sales and brand strategy to gain a clear understanding of clients’ goals and objectives pre-campaign launch
• Create and maintain all campaign documentation (including Kick off Call decks, production timelines, budget trackers, mid campaign reports, wrap reports, etc.)
• Partner closely with Creator & Talent teams to execute Influencer and/or Talent focused campaigns
• Orchestrate internal teams to ensure a timely execution of all client and campaign deliverables
• Develop timelines and manage execution for custom programs
• Frequently communicate with clients, providing them with relevant updates, assets for approval and performance recommendations
• Collaborate with numerous teams to track and analyze performance, recommending frequent optimizations for brand performance
• Assist with high severity client requests or issue escalations as needed
• Effectively communicate the progress of monthly/quarterly campaigns to internal and external stakeholders
  
  

What You’ll Bring To The Team:

• Bachelor's degree with a focus in Communications, Sales, PR, Advertising, or related
• 1 year of relative experience, including internships
• Exceptional customer service and relationship management abilities
• Effective and creative problem solving and decision making skills
• Excellent verbal and written communications skills
• Demonstrated ability to communicate, present and influence credibly and effectively
• Experience in delivering client-focused solutions based on needs
• Proven ability to work in a fast-paced environment while managing multiple projects at a time against strict deadlines and with a keen attention to detail
• Strong project management skills
• Excellent listening, negotiation and presentation skills
  
  

Our Core Values:

• Determination: As an early-stage startup, we are hyper-focused on doing the right things at a fast pace in order to hit the necessary milestones
• Ownership: As a small, remote team across many time zones, everyone must be an independent self-starter and leader that drives results
• Boldness: As a company going after a massive opportunity in a huge industry, we need to be originals that think big
• Radical Hospitality: People are the most important part of any journey. We are committed to overdelivering on a human level with every stakeholder - team, customers, partners, vendors, creators, and investors
  
  

What We Bring to the Table:

• Competitive Salary - Since this position is open to anywhere in the world, compensation will be adjusted to your cost of living and experience.
• Health Coverage – We offer full and subsidized options for medical, dental, and vision coverage, because your physical and mental health are a priority
• Flexible Working Hours – Because we care about results over face-time and know that everyone has different life situations and productivity habits. Exact hours will depend on time zone and team structure, but we value asynchronous communication
• Generous Paid Time-Off – We start with 3 weeks vacation and 10 additional national holidays. We want you recharged and we’ll look forward to seeing pictures of your adventures in #watercooler Slack channel.
• Paid Parental Leave – for both parents and a flexible return to work program – because we know your newest family member(s) deserve your undivided attention.
• Twice Annual Retreats – Because in-person connection and shared experiences matter for a remote company. We work hard and need to take time to step back, have some fun, and think strategically about what we’re building and why. Past destinations include Budapest, Saigon, Cairo, Cappadocia, and Sydney
• Stock Options in the Company – Because we want everyone joining us on the journey to be an owner, both in mindset and reality
• Learn. Grow. Repeat – We’re serious about helping you develop personally and professionally. We expect you to tell us what conferences, subscriptions, books, and courses you need to learn something new, exciting and worth the investment. We want to see our teammates grow!
  
  

If you’ve made it this far in the job description, we assume you’re invested! If it’s a fit, we’ll be in touch to schedule a time to get a conversation going.