Global User Communications Design Manager
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
TikTok's User Operations team ensures we're delivering on our mission through all of our user-facing communication efforts, helping establish TikTok as our users’ favorite daily experience. We're looking for a highly organized, independent Global User Communications Design Manager to build and manage a team of designers building scalable designs, templates and assets for cross-functional teams supporting user communication strategy. The Global User Communications Design Manager will also build engaging templates for landing pages for priority projects and campaigns, as well as creator and user communication.
Responsibilities
The Global User Communications Design Manager will work with our Head of User Communication Strategy to develop processes, facilitate requests, share recommendations with teams and develop best practices for designs supporting channels including but not limited to in-app assets, email newsletters, landing pages, event invitations and presentation slides. You must be capable of sorting through many competing priorities, defining processes, executing with precision, and succeeding in a complex and fast paced environment. This role will liaise with the Global Community, Global Content, Marketing, Design, and Product Operations teams.
Responsibilities
- Work closely with Global Community and Global Content teams to develop and optimize a global design request process
- Design dynamic mobile landing pages for teams to promote priority projects and campaigns
- Manage a high performing team focused on various user communication channels
- Support design requests, providing scalable design support (templates, customizable assets), and optimize designs based on performance and insights
- Share best practices and learnings from recent projects with cross-functional content teams
- Directly manage day-to-day escalations and troubleshooting of issues
Qualifications
- 4-year degree in graphic design or related field
- 5-10 years work experience as a mobile web designer, visual designer, or related position and experience working in a fast-paced environment
- 3+ years managing a high-performing global team
- Proficient in Adobe Creative Suite & Figma
- Extensive understanding of mobile landing page best practices for testing and optimization, as well as creative excellence and best in class tactics by channel
- Excellent typographic skills, as well as video and motion graphic skills
- Understanding of design elements: color, composition as well as sensitivity to aesthetic and seasonal trends
- Ability to flex across a broad range of creative styles
- Proven track record of operating independently, demonstrating creativity, and managing multiple projects simultaneously with a strong attention to detail
- Team player, ability to engage on all levels of the organization
- Passionate about entertainment and digital content; Knowledge of the media landscape and major trends in the industry
- Solid understanding of the TikTok user experience
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].
Job Information:
【For Pay Transparency】Compensation Description (annually)
The base salary range for this position in the selected city is $106666 - $198444 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
