Influencer Marketing Associate

Patreon is the best place for creators to build exclusive content and community for their fans. We enable creators (podcasters, writers, musicians, illustrators, etc) to connect with their fans directly and make money from their creative work. Creators can sell one-off items from their own shops or offer recurring monthly memberships with exclusive access to their work.

There are over 250,000 active creators earning on Patreon and over 10 million members. Our goal has always been to help creators achieve financial freedom doing what they love - and we're leaders in the space, having sent over $3.5 billion to creators since our inception. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a Partner Manager to support our mission.

This role is based remotely in Los Angeles and open to those who are able to occasionally travel to our San Francisco office.

About The Role

What you will do:

• Build trusted relationships: Every day you’ll work with our most important creators and earn their trust that the Patreon platform and team is essential to unlocking the earnings and connection with their fan base that allows their creative business to flourish
• Develop strategic projects: Collaborate with creators in your portfolio to ideate and execute on projects alongside our Programs and Creator Marketing teams that amplify and co-tell stories
• Strategic Consultations: Working with creators in your portfolio to address their unique business-critical needs and goals through motions like tier revamps, enrolling in product testing, connecting with Engineering, Product and Design for feedback sessions working with Data Science Team on additional data reports and more.
• Drive increased earnings: Across your portfolio, accelerate each creator’s growth trajectory by coaching them on how best to increase traffic to their Patreon page, improving fan-to-member conversion rates, and maximizing long-term retention of existing members
• Partner on marketing opportunities: Coordinate with cross-functional Patreon teams to showcase your creators in promotional, event, and press opportunities that are mutually beneficial to the creator and Patreon
• Level up creators’ product mastery: Coach creator teams on how to use the Patreon platform, new product launches, and third-party integrations to achieve their membership goals
• Inspire evangelism for Patreon: Translate the investment we make into strategic creators into the strength of their advocacy for Patreon, driving more fan and creator interest in the platform
  
  

Skills and experience you possess:

• 3+ years of experience in customer success, talent management, partnerships,
• Customer/partner management: Experience managing deep customer/partner relationships with a small portfolio, particularly with creators making videos, podcasts, or music
• Expansion revenue delivery: Proven success in an environment with revenue growth targets from each managed accounts
• Cross-functional partnership: Strong relationships and execution with internal stakeholders across marketing, communications, customer support, product
• Applying data insights to customer needs: Digging into insights about performance and translating them into customized, actionable steps for customers
  
  

Projects you may work on:

• Revamp of a creator’s tiers to drive more member acquisition and sustainability for the creator
• Partnering with a creator to develop a plan for content & promotion in conjunction with a major launch for their fans
• Managing a creator’s involvement in a Patreon marketing event to ensure a great experience for the creator and impact for Patreon
• Identifying and exploring relationships with additional creators who could be the next strategic creators to add to our managed portfolio
• Identify creators who would be a good fit for early beta testing of new product features, collaborate cross functionally to enroll them and ensure a positive experience, providing essential feedback to the product team
  
  

What you will have the chance to learn:

• You will be problem solving the complex needs and growth opportunities of high-earning creators
• You will refine your relationship building skills in navigating the multi-pronged creative businesses and team members of the creators in your portfolio
• You will build expertise around the drivers of building an engaged fan base and converting them to paying members
• You will learning how to support a product-first company in building tools with creators
  
  

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.
  
  

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.