Program Manager

Program Manager

Atlanta, GA, US

Austin, TX, US

Title: Program Manager

Reports to: Director, Implementation & Program Management, Revenue Operations

Classification. Exempt

Workstyle: Hybrid; 2 days in office

Salary: $70k-75k

Who we are:

At Extu (Formerly known as Incentive Solutions/OneAffiniti) our mission is to “To inspire growth– for our clients and our employees". As one of Atlanta’s Best and Brightest Companies to Work For® (11 years and counting!) and a Top Workplaces® for several years, we take pride in standing out among the rest and enabling our clients to do the same. We do this by providing award winning, incentive marketing strategies, backed by data, and driven through a variety of technology tools and rewards. Both our employees and clients describe our culture as a family that supports and encourages each other to be our best.

As a fast-growing technology services company with offices in Atlanta, Austin, London, Manila and Sydney we celebrate creative problem solving and highly motivated individuals. We are a purpose and values-led organization that offers:

• Working with some of the largest brands in the world
• An innovative technology platform
• A global company, with global opportunities
• An informal, collaborative work environment with close access to senior management
• Learn more at www.extu.com

Job Summary

This position is a member of the Account Management Team. The Program Manager is responsible for managing and overseeing the day-to-day operations and success of our client accounts and programs. The Program Manager will be involved in Client/Partner onboarding, program operations, growing Client relationships, as well as supporting future growth and expansion of each assigned Account. The Program Manager will work with cross-functional teams with the ultimate goal of account success and satisfaction.

Duties and Responsibilities

Program Strategy

• Manage assigned programs to ensure client/company objectives are met.
• Collaborate with Client Directors on Key Accounts to ensure client growth/retention by understanding client's industry and evolving business objectives.
• Facilitate regular business reviews to highlight program performance and identify new/improvement opportunities to maximize program success (which may include development of additional communications or program promotions).
• Educate clients on product enhancements and solutions that are applicable to them.
• Manage potential third-party relationships as needed for offering new development features and functionality.

Program Operations

• Responsible for all aspects of assigned programs, from implementation through ongoing maintenance, monitoring and growth, as well as client/participant/partner satisfaction.
• Track program’s Key Performance Indicators (KPIs) and provide meaningful analysis to client and report to management as needed.
• Execute program modifications (includes content, communications, system modules, etc.) and data management activities as needed.
• Conduct partner/participant onboarding calls, presentations, activities as required by the program.
• Ensure agreements made with clients and action plans are executed by coordinating with internal departments and external partners as necessary (which may include developing related processes to ensure follow-up activities run efficiently, on-time and within budget).
• Work with cross-functional teams to execute the program - BI/Reporting, Marketing & Communications, Product Management, etc.
• Serve as project manager for program deliverables as needed. Deliverables may include:
  • Partner Assessments
  • LinkedIn Digital Advertising
  • Events
  • Case Studies
  • To-Partner Newsletters
  • Social Calendars
  • Sales Enablement Kits

• Serve as a subject matter expert on the RewardTrax platform if managing incentive programs.
• Manage and execute other deliverables as determined by our company’s service rate cards.

Relationship Building

• Create and maintain the connection with the client where you and our company are perceived as a value-added business partner.
• Identify and build relationships with Decision Maker(s), Influencer(s), and Administrator(s).
• Collaborate with client/internal teams to establish new relationships and opportunities to support expansion within assigned accounts/programs.

General

• Perform other duties and responsibilities as required by your supervisor, the Statement of Work with the Client, and/or the business.
• This job description is subject to change at any time.
  

Job specifications (Required skills)

• 3-5 years in similar roles and experience
• Education: Bachelor's degree preferred
• Strong interpersonal skills to effectively lead and collaborate across departments
• Ability to work in person and remote if needed
• Self-starter with excellent problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent organization and planning skills
• Be able to manage multiple projects simultaneously
• High degree of flexibility

Preferred Skills (non-essential)

• Salesforce, Asana, and Microsoft Office experience

Physical Requirements:

• Travel requirement – none
• Ability to lift 10 pounds (laptop for remote work)
• Must be able to remain in a stationary position 90% of the time.
• Move about inside the office for meetings and to access office equipment
• Ability to sit for long periods of time at a computer utilizing a phone with headset
• Operate a keyboard for system access and email communication
• Position primarily communicates verbally with clients through phone and call center software.

Working conditions

• Hybrid working from home & office environment.
• Indoors, climate-controlled office

What we bring to the table:

• A generous and well-funded health coverage
• Complementary short-term disability and term life insurance. Options for additional supplemental life insurance, long-term disability.
• Flexible Paid Time Off Program
• Flex hours & hybrid work schedules
• Continued education - You’ll have opportunities to pursue certifications, courses, and attend conferences to advance your career.
• Charitable work – all team members have one day per calendar year to work with their charity choice. In addition, we partner Children’s Healthcare of Atlanta, Agape, and other local charitable organizations throughout the year depending on the office location/region.
• A phenomenal employee rewards and recognition program.
• We recognize Star Performers quarterly and Elite Performers every year.

Join our team of passionate marketers and embark on an exciting journey where your creativity and passion for design will contribute to our continued success and growth.

Extu does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. We just want to work with good people who aim to be better, and make it better, every day.