Lead, Content & Social Media

The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The MongoDB Global Communications team is looking for a Content, Social Media & External Communications Lead to drive the global strategy and execution of content, social media, and external communications programs for the company. In this role, you will combine leadership, strategy, and hands-on execution to build brand equity, drive awareness, and foster community engagement. The ideal candidate will have a proven track record in developing and executing successful external communication campaigns, leading social media channels, managing response efforts, and exceptional communication skills.

This role can be based out of our San Francisco or New York offices with hybrid and remote options available. Occasional travel will be required.

Job Expectations

External Communications

• Develop and implement comprehensive external communications strategies across channels (video, web, social and events) that drive growth and elevation of the brand
• Develop and maintain relationships with external stakeholders, such as industry associations, government agencies, partners, customers, and community organizations, to foster collaboration and enhance the organization's reputation
• Monitor industry trends, market developments, and public perception to identify communication opportunities and potential reputation risks, and proactively develop strategies to address them
• Collaborate with cross-functional teams, including marketing, public relations, analyst relations, product teams, customer marketing, and executive communications, to align external communications efforts with overall organizational initiatives
• Measure and evaluate the effectiveness of external communication efforts through data analysis and metrics and provide recommendations for continuous improvement
  
  

Content

• Ensure all content is world-class, on-brand, and consistent in terms of style, quality, and tone of voice, and optimized for search and user experience
• Manage content production and editorial calendars for different channels including videos, social media channels and working closely with the blog team on ideas and content.
• Deliver messaging, story development, and engagement models for integrated campaigns
• Work with the team to build out the brand vision, content development, and curation strategy for MongoDB's YouTube channel.
  
  

Crisis Communications

• Support crisis communications and issues management, providing strategic guidance and developing effective messaging during challenging situations
• Manage and provide input into a comprehensive crisis communications strategy/playbook to reinforce image and reputation with all stakeholders – executives, media, customers, partners, and employees
  
  

Social Media

• Take a data-driven approach to social media producing original content, responding to followers, and fostering a vibrant and growing community
• Develop an influencer marketing strategy and engage with leading developer, AI, and database influencers
• Manage the social media team and participate in activities including, but not limited to, strategizing, delegating, overseeing, and analyzing the execution and results of social media campaigns
• Lead a team of communications professionals, providing guidance, mentorship, and feedback to ensure high-performance and professional development
  
  

Target outcomes

• Build a community of advocates and influencers within MongoDB social channels
• Mentor and build a team of high-performing writers, strategists and social managers
• Deliver compelling communications content that can be used across the company to drive awareness for MongoDB
• Partner closely with Brand, Product, AR, PR, Design, etc. to deliver world-class content across MongoDB priorities and personas
  
  

We’re looking for someone with…..

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field
• Minimum of ten years of experience in external communications, public relations, or related roles preferably with tech experience
• Experience managing communications in traditional or start-up environments with fast-paced, self-starter cultures preferred
• Strong leadership and management skills, with a proven track record of leading and developing high-performing teams; at least three years experience managing a team
• Excellent written and verbal communication skills, with the ability to tailor messaging for diverse audiences and channels
• Extensive experience in developing and executing successful external communication strategies, including thought leadership initiatives, and stakeholder engagement.
• Deep understanding of global media landscapes, industry trends, and best practices in external communications
• Strong relationship-building skills, with the ability to engage and influence stakeholders at all levels, both internally and externally
• Crisis communication and issues management expertise, with the ability to navigate sensitive and high-pressure situations effectively
• Proficiency in digital communication platforms and multimedia content approaches
• Strategic mindset, with the ability to think creatively and deliver innovative communication solutions that drive business objectives
• Demonstrated success working with senior executive level clients and stakeholders
• Project management experience and the ability to manage multiple projects simultaneously
• Proven ability to consult with clients to determine requirements, stakeholders, and scope
  
  

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.