Managing Director

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter.

People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.

We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

Join us and make your mark on what’s next in fintech.

• Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.
  
  

Overall Purpose

This position is responsible for driving key strategic accounts’ product and purchasing objectives, meeting with and establishing C-suite relationships and aligning solutions to meet customer needs. Cultivates and protects existing revenue streams, while identifying key strategies for growth and retention. Collaborates with key internal leads to promote and plan the sales new products to an assigned portfolio of strategic accounts. Partner closely with Sales Enablement leader to ensure a results-focused approach to customer success and satisfaction.

Essential Functions

• Act as the key lead account strategist in promoting and selling all products and solutions across customer executive teams and business units.
• Responsible for managing assigned strategic account portfolio, growth and retention of the overall revenue stream including identifying revenue risk within the portfolio.
• Provide internal leaders with value summaries, product usage reviews, upcoming product enhancements and overall company product roadmap. As appropriate, develop and provide account reviews and other relationship meetings.
• Provide leadership to an assigned strategic client success team focused on delivering best in class customer sales, support and service.
• Serve as strategic business leader for customers, providing connections to resources such as: billing, customer service, issue escalation and vendor management requests.
• Utilize strong understanding of customer strategy and organizational structure to develop and articulate value proposition around using company products, ensure continued product usage and identify additional opportunities for growth.
• Ensure that Salesforce.com is kept updated and current for all opportunities, contacts, projects and legal efforts within the assigned portfolio.
• Conduct regular account status updates with executive management.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
  
  

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s degree in business, finance or other related field.
• 15 or more years or related experience.
• Demonstrated experience selling to financial institutions (top 20).
• Strong demonstrated sales experience with technology solutions focused on payments, fraud and risk-based, with a primary focus on revenue delivery in the financial services sector.
• Strong consultative, conceptual and strategic selling skills.
• Ability to work as a key member of a team-based selling organization, providing leadership and mentoring to less-experienced members of the team.
• Ability to use a structured sales methodology.
• Aptitude in reading financial statements and quarterly reports to understand the dynamics of a business.
• High degree of professionalism and proven ability to interact with C-level executives at top-tier banks.
• Excellent verbal and written communication skills. Excellent active listening skills.
• Able to travel up to 50%.
• Background and drug screen.
  
  

Preferred Qualifications

• Recognized industry influencer, with proven experience in speaking engagements and industry forum participation
• Proficient use of Salesforce.com
• Additional related education and/or experience preferred
  
  

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers and travel.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The Pay Scale For This Position In

Phoenix, AZ/ Chicago, IL in USD per year is: $155,000 - $175,000.

New York, NY in USD per year is: $170,000 - $190,000

San Francisco, CA in USD per year is: $170,000 - $190,000.

Remote in USD per year is: $155,000 - $190,000, but will vary dependent on geographic location.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
  
  

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.