Skip to main content
Posted December 05, 2023
Ulta Beauty

Associate Manager Ambassador Program

Ulta Beauty
Bolingbrook, IL, USA ⚠ [Archived] No Longer Accepting Applicants

Overview

Experience the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our Marketing team is applying the latest technologies to personalize the buying experience of true beauty enthusiasts—in ways that surprise and delight. Building love and loyalty, one communication, one experience, one brilliant idea at a time. We represent the perfect blend of strategy and creativity. Of tactics and analytics. To make Ulta Beauty a brand guests will advocate for. Growing share of heart. Delivering with disciplined consistency. Whether your deepest passion is for design or content, strategy or data, or some combination of all things marketing, Ulta Beauty will provide significant latitude to explore your talents and passions, with opportunities to stretch and deepen, to grow and build. Truly, the possibilities are beautiful.

GENERAL SUMMARY & SCOPE:

As the Associate Manager, Ambassador Program, you will play a pivotal role in the creation, development, and execution of our Associate Creator Ambassador Program. This program is designed to harness the potential of our knowledgeable, beauty-loving associates, turning them in to influential brand ambassadors who will celebrate the unique possibilities they can bring to our guest through social media.

In this role, you will manage the program’s launch and on-going deliverables, deadlines and outputs, ensuring the program as well as its participants are meeting outlined goals and KPIs.

The right candidate for this role will demonstrate a high level of organizational skills and a detail-oriented thinker who is able to manage different programs/work streams at one time and work independently. This role will work closely with the team to educate internal partners and sell-in new ideas. It will be the responsibility of this individual to bring new and innovate ways to leverage associate ambassadors, and work with cross-functional partners to integrate ambassadors holistically into campaigns where appropriate.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

  • Program Development: Develop a comprehensive strategy and framework for the Associate Creator Ambassador Program, outlining its goals, KPIs, and overall structure.
  • Recruitment: Identify program recruitment method for associate creators who align with Ulta Beauty's brand values and vision. Develop and implement a selection process that ensures the associates' qualifications and commitment.
  • Training and Onboarding: Design and execute an effective onboarding process to familiarize the associates with our brand, brand partners, and program expectations. Provide ongoing training and resources to help associates thrive in their roles.
  • Cross-Functional Collaboration: Work closely with cross-functional teams, including marketing, store and field operations, legal, HR, etc. to ensure program success and alignment with the company's overall goals.
  • Content Development: You will mentor and guide our associate content creators on enhancing their social content strategies, refining their content, and expanding their social media presence, helping them reach their full potential as influencers.
  • Logistics and Planning: Oversee the day-to-day operations of the program, including content scheduling, briefs, content approvals and logistics management.
  • Community Building: Foster a sense of community and collaboration among the associates. Organize events, meetings, and forums for networking, social media and content creation trainings, knowledge sharing, etc.
  • Influence and Engagement: Cultivate relationships with the associates, ensuring their loyalty and commitment to the program, and help them amplify their influence.
  • Reporting and Analysis: Establish program success metrics and measurement framework; Collect and analyze data to track the success of the program and make data-driven decisions to improve its effectiveness.
  • Compliance and Guidelines: Ensure that all associates adhere to company guidelines and policies, FTC regulations and ethical standards in their content creation.
  • Budget Management: Manage the budget allocated for the program efficiently, making sure that resources are used effectively and within specified limits.

JOB REQUIREMENTS:

  • Bachelor's degree, 4-5 years of influencer or ambassador marketing, social/digital media and/or influencer affiliate experience; beauty industry experience preferred.
  • Strong relationship building skills.
  • Display a high degree of organization, time management and organizational skills; ability to multi-task
  • Beauty enthusiast with strong commercial awareness of the beauty industry.
  • Adept in thinking like an educator and an entertainer, intuitively understanding what the audience needs to know and how they want to consume it.
  • Experience managing talent, creator, or media relationships, a plus.
  • Both creative and data-driven mindset, understanding of influencer analytic tools and how to apply learnings.
  • Strong project management skills to coordinate with diverse teams and meet project deadlines.
  • Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions.
  • Positive attitude, a thirst for knowledge, and an excitement for delivering a best-in-class consumer engagement experience for the Ulta Beauty guest.

About

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.