Sr. Client Success Manager, SoCo & Influencer Marketing

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK !

We are looking for a Senior Social Commerce Strategist to join our Enterprise and Global Accounts team.

Our Social Commerce Strategists are helping shape how the world’s largest brands and retailers leverage social content to inspire customers at all points throughout the customer journey to increase brand awareness and revenue. They are deeply curious about how our products and services work best to serve our clients and know the key advantages that make Bazaarvoice the ideal partner. In this role, you will work hand-in-hand with some of the largest brands on the IR500 and serve as a trusted advisor to both our clients and internal teams on the fast paced and ever evolving creator economy and social commerce space.

What You'll Do

• Act as a strategic advisor to clients to maximize their ROI using Bazaarvoice solutions and positively impact their business objectives
• Advise on strategies for generating the right content from the right communities and maximizing the value of that content by leveraging it across various marketing, merchandising, customer engagement, and product development initiatives
• Demonstrate the value of the Bazaarvoice partnership to client executives and other key stakeholders with key metrics, reporting and program success
• Build and expand key relationships across client accounts within your portfolio and identify potential upsell opportunities
• Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).
• Manage client health by identifying, documenting and working with multiple internal teams to mitigate risk and increase client satisfaction
• Partner with Bazaarvoice Sales and Client Success teams in renewing commercial agreements, account planning and growing the accounts within your portfolio
• Observe and track trends across portfolio analytics to recommend best practices
• Develop a deep understanding of Bazaarvoice Social Commerce and Creator programs and the role user generated content (UGC) plays in eCommerce
• Provide client feedback to product, marketing and services
• Act as a liaison between your client(s) and the broader business to ensure successful program outcomes
  
  
  

Who You Are

• Client-centric - you keep the best interest of clients in everything you do
• Ability to compel and convince clients and internal stakeholders to act
• Positive, self-starter attitude with a knack for creative problem solving
• Attention to detail, exceptional communication skills (oral and written) and focus on quality of work
• Fire in the belly – we hire people who bring passion to their work and their team
• Experience in Marketing, Social Media, eCommerce or Change Management a plus
• Bachelor’s degree and 8+ years of work experience in an account management, client success or social media management role managing Fortune 1000 clients and large House of Brand clients
  
  
  

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.