Community Manager

Who Is Redbubble

As the world's largest marketplace for independent artists, our purpose is to create and inspire new ways of experiencing connection and a sense of belonging for every person. From everyday things, to the very thing, we connect people to millions of designs on any product, on demand.

Welcome to a place that will celebrate your achievements, celebrate you solving the hard problems not just the fixes and celebrate you rapidly getting to the core of the issue rather than striving for the perfect answer.

The Role

We’re looking for a fantastic new Senior Manager of Artist Experience who is passionate about advocating and making positive impact for Redbubble's artist community. Reporting to the Senior Director - Artists & Content, you will hold a pivotal role in shaping and guiding the overall strategy for Redbubble's artist function, ensuring the community remains vibrant, connected and aligned with Redbubble's mission.

Key Accountabilities:

• Develop and champion the strategic direction for artist community engagement, aligning initiatives with Redbubble's core objectives.
• Oversee the implementation of community engagement programs and lifecycle management strategies, ensuring they resonate with the artist community.
• Collaborate with cross-functional teams to integrate community initiatives into broader brand goals.
• Leverage data and insights from the Artist Managers to enhance the overarching artist community strategy.
• Establish and monitor key performance indicators (KPIs) for community engagement and lifecycle management, using data-driven insights to optimize strategies.
• Shape the future of the artist community - use analytics to offer valuable recommendations to senior leadership.
• Flex your creative and strategic muscles in identifying growth opportunities for your community, while overcoming any obstacles
• Provide leadership to Artist Managers that inspires innovation, collaboration, and continuous improvement within the team.
• Support the career growth of their direct reports, ensuring their fulfillment and success within their roles.
  
  

What You’ll Bring:

• 3-5 years' proven experience in leadership roles dealing with community engagement.
• Experience with artist, creator or seller communities or an online marketplace is favourable.
• Passion for cultivating a vibrant artist community, dedicated to creating positive engagement and experiences.
• Exceptional strategic thinking and program leadership skills, aligning initiatives with overarching business goals.
• Demonstrated success in leading teams to deliver impactful and measurable outcomes.
• Outstanding interpersonal and communication skills.
• Proficiency in leveraging data and analytics to inform decisions and optimize program performance (SQL a plus).
• An active Redbubble artist is a major plus!
  
  

What We Offer:

• A high trust culture based on mutual respect
• Exposure to independent artists
• Flexible working arrangements
• Personalised career planning
• Opportunity to work in a global organisation
• Equity in your package
• Monthly Wellness allowance
• Vouchers and discounts from our Redbubble website
• Medical, Dental, and Vision benefits are offered for employees and dependents at little or no cost to the employee.
• Retirement Savings (401k) matching. 100% of employee contribution up to 5% of salary.
• FSA available for all employees.
  
  

We’re creatively inspired commerce. And that inspiration starts with you. With your drive for progress over perfection and your courage to come together in celebration of creativity over convention. You’re inspired by art and those who make it, and we’re inspired by you.

Life at Redbubble

Redbubble is a place where you are encouraged to bring your whole self to work and to always value creativity and compassion above all else. Having the courage to take risks, speak up, ask for help, and connect with others, is how we accomplish more together.

In the same way that we are deeply committed to unlocking infinite opportunities for artists, their customers and the fulfillers, we are dedicated to providing a truly trusting workplace where you can grow, thrive and boldly aim higher than you previously thought possible.

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees relative to the San Francisco City market, regardless of their location. In pursuit of pay equity and fairness, the starting annual base salary for this position is anticipated to be $105,000 - $110,000. The final offer may be determined by a number of non discriminatory factors, including experience, knowledge, skills, and abilities. All employees may be eligible for other forms of compensation such as stock-based compensation, which are awarded to employees annually, subject to board discretion.