Director/ Sr. Director, Client Partnerships

Apply now: Director/Sr. Director, Client Partnerships, location is Remote Local to NYC Area. The start date is ASAP for this full-time/Perm position!

Job Title: Director or Sr. Director, Client Partnerships

Location-Type: Remote Local to NYC Area

Start Date Is: ASAP

Duration: Full Time/Perm

Compensation Range:

• Director: $150,000 - $172,000
• Sr. Director: $170,000 - $204,000
  
  

Job Description:

About the Client Partnership Team

The Client Partnership Team leads the strategic partnership side of our influencer marketing services organization.

This team is focused on cultivating and growing successful relationships with key stakeholders in our client community–delivering strategic influencer marketing proposals/RFPs, industry-leading thought partnership and ongoing strategic direction throughout the lifecycle of our agency/client partnership to support brands in becoming more effective, innovative creator-centric marketers.

This role leads the thought partnership, direction and consultation of brand marketing clients through the briefing, planning, development and deployment of all successful influencer marketing initiatives and services, and is ultimately responsible for retaining and growing account revenue through expanded influencer service remits.

Responsibilities

The Director of Client Partnerships is an account leadership role responsible for at least one and up to 5 accounts (2-5 direct reports) and is responsible for retaining (on average) between $3MM-$10MM in revenue annually depending on the client ecosystem.

The Director Of Client Partnerships Will Report To a Business Leader (VP, SVP Or CEO) And Is Responsible For Three Key Areas Of Work:

Client Relationships & Partnership

• Leads client relationship management approach and sets the tone for client services success on your accounts–balancing both the staff experience and the client perspective
• Expert influencer marketing strategy lead for senior marketers, helping provide ongoing thought-leadership, areas of innovation, pushing clients to see broader roles for creator marketing within their marketing plans and supporting longer-term planning with clients that reinforces client unique value proposition as an influencer/creator AOR
• Expert client partner and conflict manager capable of translating client servicing needs into successfully sold through influencer strategies and scopes
• Building client confidence in the agency, earning trust, and leading challenging client conversations diplomatically
• Escalate client relationship challenges to business leadership, sets context and collaborates on solutions
  
  

Team Management & Mentorship

• Facilitate and support direct reports (Client Partnerships team) and dotted line reports (Production, Analytics, Creative) to be successful in their roles focusing on staff retention and readiness for growth in their roles
• Provide guidance & feedback on core deliverables, consistently raising the bar on quality (Accountable: Proposals, QBRs, Performance Reports, POVs; Consultative: Creator Lists, Briefs, Content)
• Consult into Client Partnerships functional philosophies, best practices, processes, deliverables and tools
• Consult on resourcing, hiring and team and prioritizations
  
  

Partnership Strategy + Creator Marketing Services Evolution

• Set the client partnership strategy including service remit goals, growth opportunities, "land & expand” strategies, and manage direct reports to create, produce and deliver successful RFPs, incremental opportunities, wrap reports and/or other key client development deliverables throughout the course of the client journey–in line with client expectations
• Proactively seeks out and guides the team to develop unique, innovative and boundary-pushing opportunities for client partners
• Review & refine client communications, POVs, or deliverables to ensure they meet quality standard and are winning in market (retaining/improving as the space shifts)
• Collaborate closely with Revenue Delivery and Performance & Analytics leadership colleagues to iterate and improve service offerings and processes
• Collaborate closely with business leadership and delivery leadership, including the CEO and COO, to improve overall account profitability strategies and to iterate on services models that best support client needs and expectations of day-to-day cross-functional account team operations
  
  

Requirements:

• At least 10 years related experience in a client-facing role at a social or influencer agency, with at least 4 years in a people management role
• Demonstrated ability to negotiate complex partnerships and navigate challenging client services situations with maturity and leadership
• Significant client-facing experience with senior level, Fortune 500 marketers
• Demonstrated success as a people-manager and team-builder
• Demonstrated success growing and retaining seven-figure, multi-year client accounts and relationships
• Demonstrated organic social media, paid social, and influencer marketing strategy expertise
• Demonstrated ability to manage through significant ambiguity and change
• Strong organization skills with attention to detail and excellent follow-through
• Exceptional communication skills—both internally and externally, written and verbal
• Ability to work efficiently across a variety of tasks and manage time appropriately for projects
• Collaborative working style with positive attitude and enthusiasm for making great work happen!
  
  

Key Performance Indicators

• Retains and grows Client community and revenue (goal 20% YOY)
• Retains 80% of Client Accounts (as measured by revenue)
• Consistently demonstrates Client Code values and stands out as a trusted, go-to leader with strong relationships across the business
• Self-manages competing assignments and deadlines
• Consistently levels up direct reports and is comfortable with active coaching to improve the skills of direct reports or dotted line contributors
• Exhibits a collaborative and solutions-focused approach
• Proactively seeks opportunities to improve in areas of growth
• Proactively seeks opportunities to improve our client work