Sr. Director of Client Success, Integrated Content Solutions

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK !

Bazaarvoice is a leading innovator in content, ranging from UGC to influencer content. We are committed to delivering unparalleled customer experiences through cutting-edge digital solutions and best-in-class strategy and professional services. We are seeking a highly motivated and experienced Senior Director to lead our integrated content solutions teams. This role is essential for shaping the future of our organization as we integrate multiple solutions and teams to enhance customer engagement and drive business growth.

What You'll Be Doing

• As the Senior Director of Client Success, Integrated Content Solutions, you will play a pivotal role in transforming our customer experience. Your responsibilities will include:
• Leadership: Provide visionary social and client-first leadership to your team and to Bazaarvoice’s clients, inspiring excellence and fostering a culture of innovation and continuous improvement.
• Social-First Approach: Develop and champion a social-first mindset throughout the organization, ensuring that social and digital solutions are at the forefront of the customer experience.
• Platform and Creator Integration: Collaborate with cross-functional stakeholders to contribute to the integration of multiple content platforms and multiple creator communities, creating shared processes and workflows, and ensuring seamless operation and a unified customer journey.
• Scaling and Automation: Implement solutions that scale efficiently, leveraging automation to enhance customer experiences and optimize operational efficiency.
• Support Infrastructure: Establish the appropriate support levels and methodologies to enable influencer marketing teams to excel, ensuring alignment between solution, strategy and realized value.
• Shared Processes and Workflows: Develop and implement shared processes and workflows that streamline operations, foster collaboration across multiple teams, and ensure consistency in customer interactions, especially between content teams (social commerce, influencer marketing and sampling).
• Performance Metrics: Define and track key performance indicators (KPIs) related to retention rates, customer experience, digital solutions, and platform integrations, regularly reporting progress and making data-driven adjustments as necessary.
  
  
  

Who You Are

• Proven experience in senior leadership roles, with a focus on customer experience and social solutions.
• Demonstrated success in driving digital transformations and scaling customer-oriented solutions.
• In-depth knowledge of social commerce, influencer marketing, and the creator economy.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Strategic thinking, problem-solving abilities, and a data-driven mindset.
• Bachelor's degree; an advanced degree (MBA, etc.) is a plus.
  
  
  

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.