Engagement Manager

Responsibilities

The Engagement Manager is accountable for managing all aspects of the day-to-day activities of a marketing engagement, internal or external, including but not limited to:

Lead & Manage Client Engagements:

• Develop and implement comprehensive marketing engagement strategies aligned with client goals.
• Secure the right internal talent to deliver exceptional project results.
• Oversee all project activities, ensuring deliverables are met or exceeded, on time, and within budget.
• Foster a positive and growth-oriented environment for assigned team members, providing ongoing coaching and development opportunities.
• Manage client relationships, proactively addressing requests, concerns, and exceeding expectations.
• Conduct regular project reviews with clients, keeping them informed and gathering valuable feedback.

Drive Project Success:

• Translate client needs and contract deliverables into actionable work plans for the team.
• Implement effective project management methodologies and tools to ensure smooth execution.
• Establish clear metrics and dashboards to track progress and measure project success.
• Manage the marketing engagement budget effectively, optimizing resources for maximum return on investment (ROI).

Champion Aspiration Marketing:

• Promote and embody the agency's values, policies, and best practices across all client interactions.
• Leverage internal and external training opportunities to enhance team capabilities and stay ahead of industry trends.

Requirements

Core Qualifications:

• Client Champion: A demonstrated passion for building strong relationships and exceeding client expectations.
• Strategic Thinker: Experience developing and managing client engagement strategies aligned with overall business goals.
• Marketing Savvy: A solid understanding of core marketing principles and best practices across various channels.
• Tech-Adept: Proficiency in Google Workspace and a working knowledge of marketing automation tools (e.g., HubSpot, CRM, CMS).

Communication & Collaboration:

• Clear Communicator: Excellent written and verbal communication skills to effectively present ideas, manage expectations, and build trust with clients and internal teams.
• Diversity Champion: Communicating and collaborating effectively with diverse clients and colleagues.

Success Traits:

• Results-driven: A strong track record of delivering measurable results and exceeding client goals.
• Adaptable & Thriving: The ability to work effectively in a fast-paced, dynamic environment with varying priorities.
• Lifelong Learner: A continuous learner who desires to stay updated on the latest marketing trends and technologies.
• Stress Management: Managing stress effectively and prioritizing tasks under pressure.

Additional Considerations:

• Bachelor's or Master's degree in a relevant field (Marketing, Communications, etc.) is a plus.
• Remote work capability with access to reliable internet, computer, and video conferencing equipment is essential.
• Experience working in a marketing agency environment is preferred.
• Start-up experience is a valuable asset.