Community Manager

About The Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

We have annual revenues of :$900 million and our business performance has been nothing short of extraordinary with 20 consecutive quarters of net sales growth as we have grown to #3 mass cosmetics brand in the US and are the fastest growing brand among the top 5. Our total compensation philosophy offers every new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity given to every full-time employee as a part of their new hire package, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

About The Role

We are looking for a creative, collaborative, and experienced Community Manager to join our dynamic, high-growth company. This position will be based in our Los Angeles (West Hollywood) office and will report directly to the Senior Manager, Integrated Marketing Communications.

e.l.f.’s new Community Manager will be a hard-working, beauty-obsessed individual who eats, breathes and lives social to join our growing team. They will surprise, delight, and inspire each person who touches our brand by fostering one-to-one relationships across our social media handles.

The best candidates will embrace e.l.f.’s dynamic culture of executing with speed and quality to drive solutions. The ideal candidate will bring 2+ years of experience and a deep understanding of social media platforms. They must be willing to creatively go above and beyond in each interaction, serving as the knowledgeable beauty bestie to brand fans and influencers alike. Our consumers are the heart of our business, and the Community Manager will be on the front lines each day, spreading the e.l.f. love and nurturing and growing our community of beauty enthusiasts.

If you have previous experience working for a beauty brand or social media agency/platform and a demonstrated passion for beauty through knowledge of being among the first to know about new beauty launches, following beauty Influencers for the latest looks and the need for a walk-in closet for your makeup collection, this is the right role for you!

Responsibilities

Detailed Responsibilities and Requirements

• Interact with and respond to questions, comments, and concerns across all e.l.f. Cosmetics social channels
• Partner with Customer Service team to address any consumer product and order issues
• Engage daily on UGC and influencer posts
• Identify surprise and delight moments and foster e.l.f.’s community of loyalists
• Serve as a key leader in e.l.f.’s consumer feedback model; sharing consumer social comments internally and working collaboratively with Innovation, Marketing, and Creative to inform future efforts
• Assist team members with brainstorming and strategy meetings to increase engagement and aid efficiencies
• Track and measure social media engagement and growth
  
  
  

Requirements

• 2+ years’ experience in managing communities
• A clear, clever written communicator with a passion and knowledge for beauty: you are the first to know about new beauty launches, follow influencers for the latest looks, and can teach someone how to nail the perfect wing with fail-proof tips
• Knowledgeable of all social media platforms and methods of communication on these platforms
• Ability to juggle multiple conversations and solve problems efficiently and thoughtfully
• Must be willing to work some weekends
  
  
  

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.