Head of Customer Success

To build great companies, you need great people. That’s what inspired us to create a suite of highly configurable HR technology that makes recruiting, onboarding and retaining people simple. At PageUp group, we’re on a mission to change lives with outstanding hiring experiences. From entrepreneurial beginnings in Melbourne, we quickly expanded and are proud to now have established locations in Sydney, United States, London, the Philippines, Dublin and Paris. Our platforms are used by 5.3 million users globally.

In this role, you will be working with both PageUp (Talent Acquisition plus) and Clinch Recruitment Marketing, contributing to our shared vision of revolutionizing the hiring process and enhancing the recruitment experience for businesses globally.

Snapshot of the role

Join our dynamic team as the Head of Customer Success for North America. You will lead our Customer Success, Professional Services and Support Teams, leveraging your exceptional leadership skills to ensure the delivery of an outstanding customer experience. This pivotal role is crucial in achieving our customer success goals. You will own and manage the experience for all customer interactions across the customer lifecycle as part of the ongoing growth of the customer portfolio, including the risk, retention and growth of customers from the point of sale to Customer Success Management.

• Develop the scalable Customer Success strategy for North America to deliver on agreed goals through a data-driven CS organization while maintaining a positive customer sentiment and experience
• Act as a trusted advisor and influencer at senior management level as you manage and nurture strong, value-driven relationships with executive customers
• Establish and develop our Customer Success teams, driving clear and effective communication lines across the entire team and region, ensuring efficient processes are in place to achieve business outcomes
• Continually looking for ways to utilize the volumes of data we capture with customers to drive insights and recommendations on how our customers can continue to drive product adoption and great outcomes using the PageUp and Clinch products

About you

To be successful in this role you will be a strategic and tactical leader who can inspire and develop a high-performing team while driving customer satisfaction and loyalty. Embracing a scale up mentality, you will balance strategic planning with hands-on execution.

• 10+ years of leadership experience developing top-performing teams in Customer Success, Professional Services and Support. Preferably within HR / Recruitment Tech.
• You have extensive experience in developing strategy, a willingness to execute and build initiatives from the ground up, and a readiness to dive in and address customer needs whenever necessary.
• Ability to inspire and motivate team members to achieve their best. Your collaborative mindset fosters a sense of teamwork and you lead by example, creating an environment where team members feel valued, heard, and encouraged to contribute their ideas.
• Naturally you’re a critical thinker, you don’t just look at what we’re doing today but are constantly thinking about ways we can improve to accelerate our growth. You’re comfortable with commercials and possess a growth mindset.
• You’re highly motivated and adaptable, you understand that change is constant and you embrace it, you move quickly, and you encourage continued improvement.
• You’re customer centric, comfortable working with C-level clients, and excel at building strong relationships.

Working with us at PageUp group

• We want to create space for you to do your best work so we support flexible working arrangements that will fit with your individual lifestyle and provide additional leave days such as an awesome day and volunteer leave
• We truly value our people and want you to succeed here, so we offer competitive salary, generous paid parental leave, health insurance, wellness benefits and a bunch of other good stuff
• With the global presence of our parent company also means those with a little wanderlust have the opportunity to take their career to new places

Equal Opportunity at PageUp

We are an equal-opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

Compensation

The base compensation for this role is $130,000-$150,000. Salary is based around a number of factors including geography, experience, and skillset.