Community Management Associate

For people who believe eating healthier should be effortless and tasty, NotCo is a five-year-old foodtech company that just launched in the U.S. We use a proprietary AI technology to recreate the same animal products we love to eat but are made entirely from plants. Find out more about us on www.notco.com or visit one of our social media channels – we are on Instagram, Facebook, Twitter, and Pinterest. We are growing in new ways and markets. We are motivated by change and purpose. We are ready to roll up our sleeves and do what it takes to start something new. Be a part of the transformation!

We are currently looking for a Community Management Associate.

The Community Management Associate will be part of NotCo’s U.S. Marketing team reporting to the Senior Brand Media & Content Manager. This position will be located in the New York metro area.

Specifically, you will:

• Manage everyday interactions with consumers in the U.S. on all NotCo’s social media channels (including Instagram, Twitter, Pinterest, Facebook) applying the brand’s tone of voice
• Manage consumer support via social channels, website, and emails coordinating with internal teams for consistently offering timely and correct answers for consumer interactions
• Create and regularly update the master FAQ document for approved responses to consumer inquiries
• Conceptualize and execute ad creative copy in tandem with NotCo’s in house agency and designers, conceptualize newsletters, update the website and provide the right tone of voice for everyday interactions with consumers on multiple social media channels and email
• Build relationship and engagement with potential influencers and manage influencer campaigns day-to-day
• Build and manage tracking and reporting for all social channels and consumer support
• Provide support at trade shows, marketing activations, and other consumer-facing events
• Contribute in general to department and organization projects

The ideal candidate will:

• Have at least 3 years of proven experience in social media community manager roles with food brands in the U.S.
• Possess a Bachelor’s degree in Business, Marketing, Journalism, Arts, or applicable major
• Have excellent copywriting skills for: ad creative copy, newsletters, website, and everyday interactions with consumers across multiple social media channels and email
• Be hands-on, orchestrating the internal and external network when needed to best answer consumer interactions with the ability to work collaboratively in an open and cross-functional environment
• Have experience in managing consumer interactions on a daily basis, building and engaging communities, establishing one-to-one conversations, and driving brand affinity
• Be a problem solver, independent, creative and diverse thinker
• Have a growth hacking mindset, data-driven, with the ability to execute, measure performance and KPIs, and adjust at speed
• Excel in a start-up environment and is excited to create new procedures and processes from scratch, and has a strong entrepreneurial mindset
• Be agile, adaptable, and thrive in a dynamic and changing culture
• Possess strong presentation and relationship building skills
• Have a technical aptitude, experience on Instagram, Facebook, Twitter in managing brand profiles and community management and a natural skill for trending modes of communication
• Authorization to work in the U.S. required

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.