Influencer Client Services Assistant
Who YOU Are
Do you have an affinity for Influencers? Are you passionate about marketing and content? Are you deeply interested in working with and learning from the best in the business? Do you hear “Influencer Marketing” and think, “How do I get my foot in the door?” If you want to work at a company large enough to do really cool things and small enough that your voice will be heard, this may be your dream job. BEN is seeking an entry level Influencer Client Services Assistant to provide support for our experienced Influencer Client Services Team. The ideal candidate is detailed, organized, hard-working, creative, and feels a rush when a job is done exceptionally well. This role will focus on supporting an amazing team as they connect clients with the right Influencers and audiences, ultimately with the goal of gaining understanding and skills to grow into an account lead role yourself. A passion for Influencer Marketing and content creators is a must. So, if you are smart, resourceful, and eager to learn, we want you!
Who WE Are
BEN Group, Inc. connects global brands to consumers through the power of popular entertainment. From the world-leading product integration platform to the global leader for rights clearances and representation (Greenlight), to the best in class Influencer channel optimization solutions (TubeBuddy) BEN Group helps elevate projects, amplify brands, and captivate audiences. Our team is global, with offices in Los Angeles (headquarters), New York, London, Shanghai, and Provo.
At BEN, we recognize that our employees are the key to the company’s success and work hard to maintain our incredible company culture. While BEN is a well-established organization and a recognized industry leader with a rich history of integration and licensing success stories, we have not abandoned our start-up mentality. BEN continually evolves branding strategies through artificial intelligence and predictive modeling to meet the unique needs of our clients. To that end, BEN is results-oriented, client-centric, and highly creative organization which offers candidates the opportunity to learn from the best and the brightest in this dynamic industry. BEN offers a competitive benefits package and promotes an environment which supports our core values of Passion, Accountability, Teamwork, and Inclusion.
Responsibilities
- Assist account management team in a general sense, helping them provide high-standard care for clients and influencers
- Create presentations, meeting recaps, status reports and user guides
- Become familiar with a wide spectrum of social media influencers, from YouTube and Instagram to TikTok and Twitch
- Build relationships with internal teams and facilitate work process moving through such teams
- Research on influencer industry, technology, social and gaming trends
- Creator list development and vetting
- Meeting attendance and participation, including preparing status documents
- Coordinating deliveries and shipping for department
- Reporting on campaign deliverables and maintaining tracking sheets with brand
- Updating CRM and data repositories
- Carry out other duties which naturally fall within the reasonable expectations of the position
- Effectively communicate everything that is happening on their accounts, both internally and externally
Qualifications
- Entry-level advertising, marketing, and/or influencer internship experience preferred
- Self-starter who is eager to learn and to get the job done
- Experience in Excel, Google Sheets and other forms of data/information management a major plus
- Strong customer service focus with an awareness of your impact on the client experience
- Strong verbal and written communications skills and confidence with managers and team members
- Ability to present ideas persuasively and passionately
- Ability and willingness to listen and learn from the experience of senior account managers
- Ability to work in a team, but also on own initiative
- Willingness to take ownership of assigned tasks
- Flexible, committed, and punctual
- Able to stay calm and friendly under pressure in a busy environment
