Skip to main content
Posted February 22, 2021
E-Cloth Inc.

Influencer & Community Marketing Associate

E-Cloth Inc.
Boston, MA, USA Remote ⚠ [Archived] No Longer Accepting Applicants

As the Influencer & Community Marketing Associate, you will be an integral part of the marketing team, reporting directly to the Director of Marketing. You’ll be the primary brand representative on all consumer-facing channels and facilitate engagement and exceptional consumer interaction at every touch point. You’ll toggle between online and offline platforms, which means you have superior time management, organizational, written and verbal communication skills. Because you’ll have your finger on the pulse of our online/social communities, you’ll serve as the voice of the customer when you collaborate with internal teams. You’ll add input to creative campaigns and be an important voice contributing to what happens next in our brand’s social media and e-commerce marketplace accounts. If you’re a digital marketer just starting out and want to learn the ins-and-outs of brand marketing, this is the role for you.

Responsibilities:

  • Own all consumer interaction on e-commerce, social, and marketplace platforms
  • Establish a thorough working knowledge of the product line to best answer customer inquiries in the appropriate brand voice and tone
  • Facilitate orders, returns, and exchanges within the internal teams to ensure a seamless consumer experience
  • Work within the Shopify, Klayvio, Amazon, Impact, and other marketing software and platforms
  • Act quickly to resolve customer issues to ensure we have exceeded their expectations
  • Execute initiatives to continuously improve the customer service process and user experience
  • Be a supportive agent for community members and affiliate partners
  • Develop a deep understanding of our audience segments to understand their online behaviors
  • Manage the consumer referral program to generate awareness and sales of the brand
  • Discover influencer and affiliate partners to create content and promote the brand through their channels
  • Identify ways to better leverage and engage affiliate, influencer, and brand partnerships
  • Monitor feedback and conversations on social media and marketplace channels, and respond in a timely fashion
  • Collaborate with the marketing team to develop a content strategy aligned with the needs of our community

Qualifications and skills:

  • Bachelor’s degree in Communications, Marketing, Psychology, or related field
  • Able to multitask and prioritize daily tasks
  • Exceptional writing, verbal, and interpersonal communication skills
  • Strong knowledge and understanding of digital/social media
  • Digital native, hungry to investigate and adopt appropriate emerging martech/salestech tools to get the job done
  • Active interest in e-commerce, affiliate marketing, influencer marketing, SEO, SEM, martech, and digital trends

About E-Cloth

We’ve created a smarter and simpler way to clean.

E-Cloth designs and produces a premium line of environmentally conscious and sustainable microfiber cleaning products. Engineered to be used with just water, E-Cloth’s products provide high performance cleaning efficacy without the need for harsh chemicals. It’s deep cleaning on a microscopic scale, made possible by unlocking the awesome cleaning power of water. In a world full of excess, E-Cloth is enough. For more information about E-Cloth, please visit www.e-cloth.com.