Portal Social & Influencer Content Operator

Job Description

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.
We are seeking a Portal Social & Influencer Content Operator on a contract basis to partner with internal team members to administer content across all Portal social media platforms & Influencer posts across social media. You will also work closely with the Portal Social & Influencer marketing team to help manage day-to-day workflows and content delivery to ensure continued best-in-class marketing execution.

The ideal candidate is an organized individual with proven abilities in project management. We are looking for a strategic and creative individual who can manage short-term needs and long-term strategic initiatives.

What You’ll Do:
● Manage and organize social & influencer assets, coordinating with cross functional stakeholders such as Paid Media team, Creative Production, Product Marketing, Legal and Diversity & Inclusion.
● Coordinate and refine workflows with team members, internal stakeholders, and agencies via social content management tools such as Khoros, across North America, UK & FR.
● Manage and track content across inbound requests, scheduling and publishing in coordination with agencies.
● Work with the Social Media Manager on native postings, direct message responses and field miscellaneous requests.
● Coordinate agency relationships, contracts, amendments, purchase orders and invoices.
● Own the bit.ly account and create & manage UTM links, inclusive of tracking & reporting of performance.
● Coordinate and report on device seeding programs across channels.
● Manage inventory of Portal devices across both channels:
o Own the device budget.
o Manage & submit sales orders.
o Coordinate & track device shipments.
o Act as the main device POC with agencies and partners
● Manage rights and reporting for Influencer & UGC content distribution.
● Support social and influencer marketing managers on creative development project management and content moderation.

Must Haves:
● 3+ years managing owned social channels in a content operation, community manager or project manager capacity within a brand or agency.
● Familiarity with social management tools (Sprinklr, Khoros/Spredfast) and project management tools (Asana, Trello, Google suite).
● Excellent multitasking, analytical and communication skills.
●
Education: Bachelor’s degree.

Hours & Location:
M-F, 40 hours/week. This role will be remote while Covid restrictions are in place. The expectation is to be onsite at Menlo Park, CA location once it is deemed safe to do so.

Now for the Perks!
● Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program
● Accrued PTO: Up to 15 days per 12 months on assignment.
● New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)