Customer Experience Manager

Hi, Beautiful! We here at XMONDO Hair are looking to welcome some new members to our team! We are a customer focused e-commerce haircare company founded in NYC by hair influencer Brad Mondo. We value community, transparency, and confidence. We are a fast-paced company in our second year as a startup. This year our focus is on growing our team. We'd love to hear more about you!

What You’ll Do:

• Full cycle e-commerce customer experience management including but not limited to: customer acquisition, purchase experience, and post purchase support
• Manage and respond directly to customer service requests and engage with customer reviews
• Maintain and develop new processes for developing healthy relationship with customers to ensure 100% success and satisfaction
• Manage influencer marketing program by cultivating relationship with influencers and providing unique gifts
• Notify development team of any bugs or performance improvements needed on site to improve customer experience
• Provide reports on customer satisfaction and identify areas for improvement
• Work directly with COO and have a significant impact on customer journey

Qualifications:

• 2-4 years of experience in relevant field
• 2-4 years of experience directly interacting with customers
• Haircare and beauty industry experience preferred
• Bachelor's Degree Preferred
• Exceptional professional communication skills, both written and verbal
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Strong attention to detail
• Self-starter and experience identifying needs and working on multiple projects

Company Benefits include:

Company sponsored health and dental insurance, 401k, profit sharing, opportunities for bonuses, paid holidays and vacation.