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Posted March 20, 2021
GRIN

Customer Success Manager

GRIN
California, USA ⚠ [Archived] No Longer Accepting Applicants

Overview

GRIN is looking for a solution-oriented, organized, problem solver as our newest Customer Success Manager. As a CSM, you will help customers achieve measurable business outcomes with GRIN's influencer marketing software. Day-to-day activities include meeting virtually with customers to understand their business objectives, analyzing account health and usage for areas of opportunity and expansion, and proactively engaging with key stakeholders to ensure objectives are met. You’ll be responsible for managing the customer journey from post-onboarding to renewal and expansion. Within weeks you’ll be a product expert and within months you’ll be able to confidently provide influencer marketing best practices using GRIN!

GRIN is the #1 influencer marketing software solution in the world. Focused on providing authenticity at scale, GRIN helps brands manage thousands of direct influencer relationships at a time, cutting out the “middleman” seen in legacy influencer networks. Advanced tools such as the world's largest database of influencers, automated email outreach and follow-up, campaign management, the industry’s leading influencer CRM, and deep analytics with sales tracking, power the influencer marketing programs of the fastest growing consumer brands in the world.

GRIN is headquartered in Sacramento, CA, yet has a “Remote First” work policy, meaning remote, or work from home, is the default. We're looking for CSMs throughout the country.

Responsibilities

What you’ll be doing:

  • Be the trusted partner for the customer on use-case and product functionality
  • Drive retention and growth among our customers by understanding their business needs and helping them succeed
  • Review and report on usage, adoption and customer health metrics
  • Provide ongoing training and best practices to GRIN customers
  • Conduct account reviews to share positive outcomes and identify growth opportunities
  • Work cross-functionally with support, product management, marketing, and sales
  • Identify and implement customer success projects or programs that interest you
  • Additional responsibilities as required

Qualifications

What you’ll bring:

  • 2+ years in a customer-facing role
  • B2B sales or marketing experience a plus
  • SaaS experience required
  • Salesforce experience a plus
  • Self motivated and ability to thrive in fast paced environments
  • Great listening and communication skills
  • Well organized with exceptional attention to detail

Benefits

  • 16 days of PTO + 10 Sick Days + paid holidays
  • Medical, Dental and Vision insurance
  • 401(k) program
  • Child Bonding Leave
  • Home Office set up
  • Career Development reimbursement
  • Employee Stock Option Program
  • Career path opportunities in a great startup environment
  • Tons of growth opportunity

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